About Your Local BMW Retailer | Group 1 Colchester

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

170 ratings and 109 comments received in the last 90 days.

07 November 2025

Jack was super helpful and made sure everything was perfect

04 November 2025

Very happy with Colchester.

03 November 2025

Superb service from Neil and David at Group1 Colchester

31 October 2025

Only complaint overall is lack of tracking visibility during shipping

30 October 2025

Phil Graylen organised everything to fit with our requirements.

29 October 2025

See above. Only improvement could have been on collection of the new car, other retailers we've purchased from unveiled the car in showroom, had a big bow on the front, etc. which was a nice touch and missing from just the car being parked outside.

25 October 2025

Very happy with our car , a pleasure to drive

18 October 2025

Great customer service

12 October 2025

We had a great experience choosing and buying our car.

08 October 2025

Neil the salesman was first class, everything was explained in detail from the test drive to all the different options that were available, the whole process was excellent.

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05 October 2025

The team were professional and welcoming throughout, and the purchase and delivery process was smooth and straightforward. Larry, Darren and Dave made the experience easy and enjoyable

05 October 2025

As above - Jack provided excellent customer service throughout the whole process

04 October 2025

I was kept up to date regularly regarding delivery.

02 October 2025

Phil was great to deal and responded to all my questions comprehensively

01 October 2025

See above. Any follow up queries have been dealt with patiently.

24 September 2025

Yes very satisfying service at BMW and Dylan was fantastic with keeping me updated

22 September 2025

All went very smoothly and I felt like I was important

11 September 2025

Lawrence Mills the Sales Executive was very professional, enthusiastic, knowledgeable and attentive to our needs during the sales process.

09 September 2025

Really smooth handover and the supporting technology (electronic paperwork) was super slick

07 September 2025

Purchase and delivery was dealt with by Neil who was personable and professional throughout keeping me regularly updated on delivery status. His handover was very thorough and professional.

03 September 2025

Love the new car really appreciated Neil's help in selecting the right one for me.

21 August 2025

Professional and helpful sales staff

19 August 2025

Jack was super helpful and nothing was too much trouble

10 November 2025

Good service and communication had to keep car overnight but was informed so no problem

06 November 2025

Friendly staff

04 November 2025

Very satisfied with my overall experience with Group1 Colchester, the staff were all nice and made me feel so welcome from when I first walked though the front doors.i knew that my car was left in good hands as soon as I handed my keys over to Amy .

03 November 2025

No negatives

30 October 2025

Amy was excellent - very polite and informative

28 October 2025

Good timely service

22 October 2025

The service was great and Amy done a really gd job of keeping me updated with the work

20 October 2025

Vehicle failed mot due to tyre wear. I had been advised (negligently) by a local tyre fitting firm the previous week that all tyres were sound and good for mot purposes. Liam ensured all was remedied within 24 hours.

18 October 2025

Price was reasonable, I was kept informed of progress and service was completed on time. Good coffee too.

17 October 2025

When I was unable to bring my car to the showroom on the day of service due to an accident and serious injury , the showroom arranged for a driver to come to my property and collect the car and return it post service

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16 October 2025

The staff can be trusted which is rare. They are always caring and don't make me feel stupid if I need the technical jargon broken down so I understand the problem. Thank you

16 October 2025

Brilliant service thanks

15 October 2025

Professional service , excellent facilities and employees, car cleaned and delivered back to me professionally.

14 October 2025

All the staff I spoke to were very professional and informed me about my cars progress.

14 October 2025

Other than the technical points raised in the answer above I was happy with the service I received on site from Helen. It's just the failed callback that is a disappointment. I'm scoring 5 stars for Helen.

13 October 2025

Never experienced such quality service from main dealers before. Should not be surprised with such a quality product!

09 October 2025

Everything about the service went smoothly.

09 October 2025

Felt like a valued customer

07 October 2025

As before - good service, car clean etc

03 October 2025

Excellent

03 October 2025

Mot was done efficiently while I waited. Hospitality was lovely & I was informed on my cars progress as I waited

02 October 2025

Everything was good

29 September 2025

see above - great service

29 September 2025

The process was straightforward from start to finish, from booking in the car to attending and waiting for the tyre to be replaced. The waiting area was very comfortable and the free wifi meant I could work. As much hot tea and coffee as you wanted.

29 September 2025

i have purchased many cars from Colchester BMW and always feel safe in knowledge that i get a good car

29 September 2025

good efficient service

28 September 2025

See above answer

28 September 2025

Efficient and friendly welcome by both the main receptionist and service receptionist

26 September 2025

The worst I have ever experienced in my life They claim they changed my rare brake pads But they didn't at all don't ever go they are professional thieves

25 September 2025

I appreciate it was a Saturday but my car was in for the mot which takes 1/2 hour . But I had to wait 2hours 45 minutes. the car was taken into the work shop straight away and I didn't understand why the delay. I was only updating after 2hours 15 mi

24 September 2025

As above. Helen was lovely too

24 September 2025

Because the experience was seamless from beginning to end and most importantly, was hassle free.

24 September 2025

As above - all came back positive

22 September 2025

Everything broken down and explained very well, a lot of thanks to Helen for a easy visit

20 September 2025

From My initial call to the day of the service , a very professional team, smiling staff and nothing was any problem

18 September 2025

Excellent service experience. No comparison to Ipswich branch which were un- cooperative and negative to resolving the defect.

18 September 2025

Customer service was good

17 September 2025

I only spent a brief time at Group 1 Colchester.

17 September 2025

Seamless service. Car was very clean when collected which I appreciate

16 September 2025

Never any issues and happy to work with me on any problem.

13 September 2025

Not bad room for improvement - last none rude, gentleman lovely. Chap handing car back connor also polite. Bobby polite and helpful on booking. Car safely check way off readings very far off and car failed MOT less than a week later! Concerning!

13 September 2025

Amy B in service was polite and very professional

13 September 2025

Good staff/team, good vehicle but, poor information stream for schedule service needs

13 September 2025

As above

12 September 2025

Service good

09 September 2025

all work was done as agreed in a timely way.

08 September 2025

I was very impressed with the service I received. My service advisor (I believe her name was Amy - please kindly check with your records) was exceptionally kind, attentive, and professional throughout. She handled everything efficiently and made the

08 September 2025

The Customer service is professional and helpful. Amy is very helpful

08 September 2025

The same comment as previously stated.

07 September 2025

Neil, my sales executive, explained my options clearly when I initially inquired. He kept us updated regularly while we were waiting for delivery. On the day of collection his handover was very thorough and professional.

06 September 2025

I have no reason not to praise everyone involved in the service last Monday / Tuesday

04 September 2025

It was only a computer check

03 September 2025

I was completely satisfied with the service itself but a very small fault which I'd mentioned on booking was overlooked at service.

03 September 2025

Couldn't fault any aspect of the service received

03 September 2025

As above

03 September 2025

Good communication and very easy buying process

02 September 2025

I was dealt with by Amy Braithwaite she was very professional and a credit to Group 1 Colchester

02 September 2025

No complaints

02 September 2025

Always had best treatment

01 September 2025

Very friendly

01 September 2025

They always go above and beyond to make sure everything is ok

31 August 2025

Effort to detail on looking after my car during its mot and the video is a great idea.

30 August 2025

Really not happy with my experience And I have a airbag fault to sort out Caused by the work carried out

30 August 2025

No additional comment

30 August 2025

The coffee was outstanding and same as above

28 August 2025

Amy was very helpful & knowledgable and helped me pair my new phone.

28 August 2025

I was given a very prompt and nice welcome to then have been dealt with a lovely lady who answered my questions above and beyond with also letting me know all of the following steps of my service!

28 August 2025

Very friendly and professional staff

27 August 2025

Very smooth, kept informed

27 August 2025

No airbag fault, before replacement Now air bag fault

27 August 2025

Very good service

27 August 2025

Good experience.

26 August 2025

I was very satisfied with my service experience. The team was professional, thorough, and explained everything clearly. Amy provided excellent support, ensuring my situation was resolved quickly and efficiently.

25 August 2025

Helen kept us up to date with the progress of the repair.

25 August 2025

very good customer service

24 August 2025

Very thorough

23 August 2025

Dealt with my issue and were very easy to deal with

22 August 2025

Rapid and efficient service and excellent customer interface

22 August 2025

1.asked for a non electric car when booking, it wasn't available 2.tech only had 20 minutes with car,despite dropping car off at 0815 3.called 4 times to ask to speak with the tech/service manager neither available

19 August 2025

Excellent info following service, again it's the cost. Phone call following my online booking to give me a price for my electric car service. I was genuinely shocked - it was reduced within a few minutes!?? Why not this price first time?

19 August 2025

Excellent and quick service

19 August 2025

The whole experience was satisfying as I expected

19 August 2025

As above

19 August 2025

Great service

18 August 2025

Super customer service and after care

18 August 2025

All staff from reception to the coordinator were helpful and friendly.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Group 1 Colchester BMW

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01206 931796

Map

Areas served

Colchester, Clacton-on-Sea, Sudbury, Harwich, Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01206 932 135

Map

Areas served

Colchester, Clacton-on-Sea, Sudbury, Harwich, Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 14:00
Sun:CLOSED

Phone

01206 932152

Map

Areas served

Colchester, Clacton-on-Sea, Sudbury, Harwich, Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01206 932151

Map

Areas served

Colchester, Clacton-on-Sea, Sudbury, Harwich, Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

01206 932152

Map

Areas served

Colchester, Clacton-on-Sea, Sudbury, Harwich, Walton-on-the-Naze

View map