OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
172 ratings and 127 comments received in the last 90 days.
05 April 2026
They handled all elements of the transaction proactively and professionally.
03 April 2026
We have always had an amazing experience with that BMW showroom. Neil has always helped us with 3 cars now, so helpful, attentive and great at his job
03 April 2026
Polite, friendly and knowledgeable staff.
02 April 2026
The whole process was easy & professional. From the lady on reception, the manager Matt & especially Christopher Wilson my sales executive. I felt genuinely welcomed & felt Chris went over & above to get me the right affordable deal. I am v happy.
31 March 2026
Richard Adams took the time to consider a number of options for us and explained each step, and quickly organised a test drive on the models we were most interested in. The car I chose was available when I needed it and was handed over on time,
30 March 2026
The handover when very well. Everything was explained clearly
29 March 2026
Richard is always a pleasure to deal with
26 March 2026
Generally all good, though I find all the digital signatures somewhat of a faff, a document and a pen used to be sufficient. We had an issue which the centre rectified (a razor blade had been left in the char).
09 March 2026
Andy made it an enjoyable experience from the initial meeting to the final handover.
16 April 2026
Easy to make an appointment and drop off went very efficiently as well.
16 April 2026
Very professional
14 April 2026
I am always greeted with a welcoming smile from the hosts and the Service team. Peter, Conor and Amy are always friendly and make me feel welcome.
14 April 2026
They were all very friendly and welcoming. They made the whole process so smooth
14 April 2026
I've given this answer because everyone at group 1 Colchester the whole team have been really friendly, polite, professional and helpful to me in every way possible, i couldn't ask for a better team if I'm honest.
14 April 2026
Easy comms , did what you said and no hard sells ,
14 April 2026
No proactive updates on part availability and I had to call numerous times to enquire on delivery date and then book in the service to get it replaced. Part took a long time to arrive on back order (close to a month)
14 April 2026
Efficient and friendly service experience.
06 April 2026
As you would expect from BMW a thoroughly professional experience from all the team at Group 1 Colchester.
05 April 2026
Easy procedure to book and good communication while service was being done.
FIND Group 1 Colchester BMW
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01206 931796
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01206 932 135
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:CLOSED
Phone
- 01206 932152
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01206 932151
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01206 932152
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
13 April 2026
The team were all very accommodating from the moment we stepped into the showroom. Having been to a couple of other dealerships on the day, BMW were by far the stand out for overall experience.