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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
355 ratings and 167 comments received in the last 90 days.
19 November 2024
Friendly and as helpful as anyone could ask
17 November 2024
The hand over was easy and informative
16 November 2024
Helpful service and agent went the extra mile to get me the car I wanted
04 November 2024
All information was clearly and accurately provided.
04 November 2024
The process was just made easy and I was made aware and had a full understanding of the process.
04 November 2024
Very quick in dealing with the sale, good communication and smooth pick up.
04 November 2024
Excellent I was kept informed of everything every step Of the way
03 November 2024
I am always satistified each time i have changed the car i have found the experience pleasant not at all stressful.
29 October 2024
We were kept informed by knowledgeable, polite, kind, helpful people throughout
28 October 2024
Very Welcoming staff.
28 October 2024
All questions and some worries were addressed and the whole experience was up to my high standards. I love my car and I can only say big thank you the Team in Colchester for the professional approach and knowledge shared when buying the car.
26 October 2024
No issues whatever
25 October 2024
Very easy to do business with. Quick and efficient service.
23 October 2024
Completely satisfied
17 October 2024
Everything was what we hoped for and expected
13 October 2024
Richard is very professional and a pleasure to do business with
10 October 2024
We had the car within a week and Alex kept us updated every step of the way
05 October 2024
The staff are very knowledgeable, friendly and genuinely welcoming, they all gave me a genuine feeling that they care. You feel a part of what defines this special brand regardless of which model you choose or how much you spend. Excellent.
03 October 2024
My Salesman Jack listened to my needs and helped me secure the perfect vehicle.
03 October 2024
Good hand over, friendly and helpful
01 October 2024
Overall all the staff get a Five Star report.
29 September 2024
Due to our salesman Neil Laney. Questions & emails were answered quickly & efficiently.
26 September 2024
Alex was supportive, attentive, worked with me to explore possibilities and ultimately came up with a great deal
20 September 2024
As before, excellent service in sourcing the right vehicle for me
17 September 2024
Darren Nolan kept me updated on the location and delivery of my vehicle He was always available to speak to me when I had any queries prior to delivery. Handover of the car went very smoothly and basic functions of the car explained well
24 November 2024
The video when it was having its heath check was amazing
23 November 2024
Not had a single problem over the past 5 years
23 November 2024
Based on the issues with the engine management light and the length of time needed to wait before they will take the car back in.
22 November 2024
The staff were helpful.
21 November 2024
Because every town according to plan.
21 November 2024
Great customer service!
20 November 2024
First class service.
20 November 2024
Other than the damage I found the staff very helpful, and they done the work very well
19 November 2024
It was good but not quite as expected
19 November 2024
The work took about 4 hours, however, no one contacted me to collect my car. I had to go to the garage at 5:30 pm to collect my car and was told that someone had left me a message. When I checked my phone, there was no call from them.
18 November 2024
Completely unsatisfied as paid for diagnostics and the result was incorrect.
18 November 2024
Very friendly and didn't try to sell me anything unnecessary
18 November 2024
I had to argue with them to get the proper service expected, you always state from the position of not our fault you have to pay when it us clearly a documented manufacturing fault
18 November 2024
Well happy
18 November 2024
easy to contact, good service once I was there and very well looked after
18 November 2024
Good something was broken in the previous service and they fixed it this time
18 November 2024
Good job done and was given a gift as well
18 November 2024
No complaints
17 November 2024
I am extremely satisfied.
17 November 2024
Went In for a health check, stated my breaks squeak when light breaking. Was told my break pads were fine. However when I asked what's causing the sound was told
17 November 2024
All staff were very polite and professional, but didn't seem that happy.
16 November 2024
The whole experience was excellent
13 November 2024
Everything went smoothly from provision of loan car to communication about the results of the vehicle check.
13 November 2024
Brilliant service from everyone from the second I came in. Liam was excellent in helping me get various things booked in and sorted on my car!
13 November 2024
Both Amy the service agent and Justin the technician were very accommodating of my requests whilst my car was in for an airbag recall,
13 November 2024
Neil was very welcoming at all times, prompt response to any questions asked.
12 November 2024
Live video of car inspection was good.
11 November 2024
Hope group 1 will be as good as inchcape
10 November 2024
Amy was lovely and welcoming, she messaged to say my car was complete and explained the results of the investigation and Simon backed it all up with great video. My car was washed and ready for collection for when I returned!
10 November 2024
Great customer service
10 November 2024
Being simply told that the 2 year warranty on a part basically doesn't count
10 November 2024
Always well organised in the way they carry out the work
09 November 2024
Was really happy. how group 1 take care of there customers
07 November 2024
Prompt help, slick service, no issues.
07 November 2024
Great service. Checked everything & gave the car a clean too
07 November 2024
Very good
06 November 2024
Confident
06 November 2024
For the same reason as above
06 November 2024
Car came back with work done as said
05 November 2024
Always good
05 November 2024
Recall done very quickly
04 November 2024
Waited for the work to be done. Comfortable seating area and access to tea/coffee.
04 November 2024
Recall dealt with and a free spot check carried out
04 November 2024
As usual very helpful and friendly team, unfortunately the issue has not been fixed, but that is not because of the team. I am waiting an update on how to resolve the issue.
03 November 2024
Still transitioning from Inchcape to Group 1 and little touches are being missed ie when my vehicle was in for a recent recall I didn't receive a video of the complimentary inspection which was supposed to be part of the process.
03 November 2024
You have not check the work of your employees, you tried to do a cheap fix , you think you are doing well but your customers service would have been better at a shoddy back street garage
03 November 2024
Problem was resolved promptly
01 November 2024
Work was complete as intended. Complimentary services offered and as a customer was very well looked after, including all from receptionists to managers.
01 November 2024
Booked with ease. Friendly team when dropping and collecting. Service completed with a check on my car also.
31 October 2024
Great customer service and so polite and helpful
31 October 2024
So easy to deal with.
31 October 2024
As per my response to Q1
31 October 2024
Genuine people supplying first class customer service
30 October 2024
Everything was completed as stated in the agreed time.
28 October 2024
couldn't fault the service given
28 October 2024
Always had great service, on the occasion I did have a problem this was resolved in time.
27 October 2024
The experience was without problems for work under a product recall.
26 October 2024
Excellent service while I waited
26 October 2024
Quick Easy & truthful
26 October 2024
Always kept informed on progress and a great coffee machine.
25 October 2024
Could of received a goody bag as my brother had one for a recall but I didn't
25 October 2024
Very informative & very easy to talk to .
24 October 2024
Well deserved ??.
24 October 2024
As above
24 October 2024
I had a great service from Colchester BMW. I was seen by Amy who I have seen a few times and she was exceptional,friendly and very welcoming.
23 October 2024
Easy to organise and helpful staff.
22 October 2024
professional and informative throughout the service.
22 October 2024
service and engagement was great. Cost left a poor impression.
21 October 2024
Services car but did not check fault code which I advised them of and did not stamp service book!
19 October 2024
Service Reception took care to listen to issues in particular to my concern that the Dashcam might be behind the problem.
18 October 2024
Totally satisfied with the actual service and help from Connor. However my car was scratched while at the garage. Connor did offer to arrange the repair however I am choosing to arrange the repair myself with touch up paint that Connor is providing.
16 October 2024
First class service and Amy was so helpful
16 October 2024
They always go the extra mile
15 October 2024
the service area have been very attentive to customer needs and listened carefully to me.
15 October 2024
Opened early. Car came back spotless and running perfectly. & under the quoted online price
15 October 2024
Great service
14 October 2024
Booked in last minute and work carried out same day... could not ask for more...!
14 October 2024
Excellent service from start to finish.
14 October 2024
POLITE AND HELPFUL
14 October 2024
Comprehensive review of car health
14 October 2024
The video sent me is impressive and informative
13 October 2024
Thorough and exceptional feedback
13 October 2024
Very helpful staff when booking service . Helped arrange MOT at same time .. saving us having to drive back again and at time that suited us too . Friendly reception team . All work completed within timescales advised . video of MOT great idea
13 October 2024
They went out of there way to keep me company informed and made sure I was comfortable.
13 October 2024
They collected my car from home and returned it - very easy to pay online. Staff were very pleasant- would highly recommend them
12 October 2024
Same as above
12 October 2024
The service was carried out in a timely and efficient manner. Everyone who spoke with me was polite and welcoming in their approach. Full marks !
12 October 2024
my first bmw service so everything was new & there were no issues with service or use of courtesy car.
10 October 2024
Jack was very good, we had a problem with the screen on purchase and he always chased it up and kept me updated with repairs!
09 October 2024
No issues.
09 October 2024
From booking the service to receiving the video check to collecting the car on completion, they keep you informed throughout the process
08 October 2024
Everything was carried out at the price quoted.
07 October 2024
I always look forward to seeing the video of my car on the ramp during the service. I didn't receive one. I mentioned it at reception on collection and was promised it but still never received it.
07 October 2024
Quick and under warranty
07 October 2024
Done the job well and returned a clean car
07 October 2024
As above, friendly and helpful staff in the dealership. Booked in at short notice. Works completed really satisfactorily. Service team very good.
05 October 2024
Everything done perfectly and courtesy car provided when job took longer than originally expected
05 October 2024
Quick and efficient they fitted us in at short notice and serviced the car while we waited.
04 October 2024
Service was great.
03 October 2024
Car ready on time
02 October 2024
The service experience was excellent and Amy was very customer focussed and very helpful.
02 October 2024
Upon arrival your computer system had no record of my car being booked in but I had a confirmation email to show . Without hesitation they went ahead doing my cars service & MOT.
02 October 2024
Not bothered to look for a cause of noise - its always easy to say : we csnt find it. Noise still existing - escalated to head office
01 October 2024
Very easy to book and very polite staff and they really look after you and your car and listen to your recruitments totally hassle free service which is a rare thing now .
01 October 2024
Because I was completely satisfied
30 September 2024
low grade mechanic with no checking procedures
30 September 2024
Clear communication, excellent service
29 September 2024
Work done was very good and car cleaned
29 September 2024
Great service and updated my I drive.
28 September 2024
I only really want to deal with Amy now ongoing .She was really helpful and got my car sorted really quickly ????this was my best experience at the Colchester dealership .
28 September 2024
Very prompt
24 September 2024
Service staff (Amy) was very helpful, polite and professional
23 September 2024
completed exactly as promised and full explanation given for the findings and outcome.
23 September 2024
Service is excellent
23 September 2024
distance time
22 September 2024
No problems
22 September 2024
My invoice was incomplete, didn't show everything that was done. There was a video that I have not received either. My details were wrong when I booked in, wrong address and phone number.
21 September 2024
The service was completed satisfactorily and the agent arranged for me to have an acceptable loan car
21 September 2024
Fantastic service, I had a small issue, but as soon as it was mentioned it was swiftly resolved without question, and to the highest standards.
19 September 2024
Happy friendly receptionist very helpful.
17 September 2024
No problems from start to finish although it was only a job for a BMW recall
16 September 2024
Work completed and fully explained within the original timescales given. Good environment to relax whilst this was taking place.
14 September 2024
Fully satisfied
13 September 2024
Unfortunately on this occasion you had my car for seven hours for an MOT. I brought it in at 8.30am.
12 September 2024
Great stuff and good service been using this garage for over 3 three years
11 September 2024
they did a very good job and keeping me informed
11 September 2024
The came up with the car I wanted,i4 and at the right price.
11 September 2024
I've left 4 stars only because the first time we booked the recall, the part wasn't in, so I had a wasted journey from Felixstowe to Colchester!
10 September 2024
all as expected
10 September 2024
Helpful and friendly and informative
09 September 2024
Service is not too bad
09 September 2024
The service alert haddened been reset
09 September 2024
Was ok, but this time I didn't get a phone call confirming arrangements before you started as usual? It left me not knowing quite if you had started. The video of the work done was impossible to discern what the guy was saying, it somebody had play
09 September 2024
Amy Braithwaite in service was polite and professional.
09 September 2024
The service team went above and beyond to source components for my car which were in short supply. They had to be sourced from various different suppliers so that the original could be replaced.
03 September 2024
Just very satisfied with all aspects. I particularly like the emailed video clip of the service/ MOT work done ...sent after the job was complete.
03 September 2024
Lovely courtesy car Quick diagnosis and quote
02 September 2024
Work was done to a very high standard
02 September 2024
Staff were brilliant, phoned me straight away to tell me the problem & then rang again once repaired & ready to collect.
02 September 2024
Car was MOT serviced and extra window washer problem dealt with efficiently.
01 September 2024
The member of staff who looked after me, was extremely helpful.
21 November 2024
Professional service and knowledgeable sales executive (Neil Laney)