About Your Local BMW Retailer | Group 1 Colchester

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

178 ratings and 136 comments received in the last 90 days.

06 May 2026

The sales staff were excellent and very helpful. The only reason for not being 5 stars is that there was a minor paintwork defect on the car at collection. The issue has been resolved.

03 May 2026

The service and care given by Jack Goodyear was outstanding from start to finish !! Nothing was too much trouble and in my opinion he went above and beyond what I have come to expect from car sales in recent years !! He is an asset to BMW !!

29 April 2026

Fantastic service, very friendly and easy to deal with. I'd like to say how great Jack was.

28 April 2026

Very helpful on choosing the right car for me

20 April 2026

Sales person put effort into finding me the right vehicle to suit my needs and budget, and this was visible

19 April 2026

Neil Laney was excellent right from 1st call to handover. All the way through my purchase Neil was always available and always helpful and professional. I would like to say Charlie Warwick at mini recommended Neil to me. Thanks BMW and Mini.

13 April 2026

The team were all very accommodating from the moment we stepped into the showroom. Having been to a couple of other dealerships on the day, BMW were by far the stand out for overall experience.

05 April 2026

They handled all elements of the transaction proactively and professionally.

03 April 2026

We have always had an amazing experience with that BMW showroom. Neil has always helped us with 3 cars now, so helpful, attentive and great at his job

03 April 2026

Polite, friendly and knowledgeable staff.

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02 April 2026

The whole process was easy & professional. From the lady on reception, the manager Matt & especially Christopher Wilson my sales executive. I felt genuinely welcomed & felt Chris went over & above to get me the right affordable deal. I am v happy.

31 March 2026

Richard Adams took the time to consider a number of options for us and explained each step, and quickly organised a test drive on the models we were most interested in. The car I chose was available when I needed it and was handed over on time,

30 March 2026

The handover when very well. Everything was explained clearly

29 March 2026

Richard is always a pleasure to deal with

26 March 2026

Generally all good, though I find all the digital signatures somewhat of a faff, a document and a pen used to be sufficient. We had an issue which the centre rectified (a razor blade had been left in the char).

09 March 2026

Andy made it an enjoyable experience from the initial meeting to the final handover.

08 March 2026

From the outset Chris and the team took time to understand my needs and what I wanted. Chris listened, gave relevant information (not information overload or cross sell) and checked my understanding. A very pleasing experience from everyone

08 March 2026

From first contact with the team and Neil, the entire experience was seamless.

07 March 2026

Philip was extremely helpful throughout the process of financing my car. Philip kept in regular contact with me with updates of delivery of my car.

03 March 2026

Neil was very helpful at what was quite a stressful time and found me a car to fit my needs perfectly. Although there was a fair delay, Neil responded with updates whenever I requested and was very knowledgeable on handover day

24 February 2026

I have been dealing with the dealership for many years and keep going back, simply because of the professionalism of all concerned.

06 May 2026

Completed as expected

06 May 2026

well looked after by all staff especially Helen Smith who managed to arrange our job on the day and save us a return trip

06 May 2026

On time, with no problems

04 May 2026

Awesome service. thank you

02 May 2026

I used feel special going to BMW garages since 1999 and I was really looked after. The people are still lovely at Group 1, but the processes are bad; very slow to serve you, very awkward seating areas, no concierge service, no refreshments..

02 May 2026

Garage done what was asked in good time and the reception desk was very polite and acknowledged you as soon as you walk in .

01 May 2026

great service experience - including having the card cleaned. Was a little bit longer to wait than expected but not a real issue.

01 May 2026

Helpful and friendly staff members

01 May 2026

Fast smooth service

29 April 2026

They did everything requested.

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29 April 2026

Connor was great. Personable and helpful throughout

28 April 2026

Service carried out to schedule. I was kept advised on any further work should i require it.

28 April 2026

Very helpful and very professional

28 April 2026

The service was fine, but the telephone ringing for over 18 minutes unanswered when I called at lunchtime was unacceptable. Connor did however rectify this matter ultimately very well

28 April 2026

As always very satisfied with all the personnel on reception and the person dealing with my car repairs and the engineer carrying out the repairs.

27 April 2026

Very welcoming and accommodating. The checks was efficient

27 April 2026

Very polite helpful staff

27 April 2026

Quoted for works for oil leak without providing breakdown of costs and explanation of how it was evident an oil leak was present by just doing a visual check and not taking cover off to do proper inspection. Did not consider if residue from previous

25 April 2026

Not great communication

24 April 2026

Quick service good level of information

24 April 2026

Billy Jo was excellent and kept me informed

21 April 2026

The receptionist was very good. Very helpful and efficient. The Service team was also good and arranged a car while my car was being serviced. She also sold me the pay monthly Service Plan very well explained the benefits.

21 April 2026

Staff at BMW & Mini Colchester went above my expectations in service and helpfulness. The work was carried out in good time and my car was delivered back to me very clean and tidy.

20 April 2026

The staff who I engaged with at the garage were very welcoming and positive. Also pleased with how clean the vehicle was when I collected it. However, I am extremely disappointed as only the MOT was done and not the routine service booked.

19 April 2026

All done in good time and good customer service

18 April 2026

Very satisfied, friendly and helpful staff

16 April 2026

Easy to make an appointment and drop off went very efficiently as well.

16 April 2026

Very professional

14 April 2026

Efficient and friendly service experience.

14 April 2026

They were all very friendly and welcoming. They made the whole process so smooth

14 April 2026

I've given this answer because everyone at group 1 Colchester the whole team have been really friendly, polite, professional and helpful to me in every way possible, i couldn't ask for a better team if I'm honest.

14 April 2026

I am always greeted with a welcoming smile from the hosts and the Service team. Peter, Conor and Amy are always friendly and make me feel welcome.

14 April 2026

No proactive updates on part availability and I had to call numerous times to enquire on delivery date and then book in the service to get it replaced. Part took a long time to arrive on back order (close to a month)

14 April 2026

Easy comms , did what you said and no hard sells ,

06 April 2026

As you would expect from BMW a thoroughly professional experience from all the team at Group 1 Colchester.

05 April 2026

Easy procedure to book and good communication while service was being done.

04 April 2026

Easy check in, completed service in under 2hrs

04 April 2026

Group 1 BMW is a very well run dealership.

02 April 2026

A well detailed staff

01 April 2026

Excellent service provided by Group 1

01 April 2026

I'm happy with the service. The customer facing staff were polite and helpful. The car was returned to me serviced and clean in good time.

31 March 2026

Amy was polite, helpful and punctual and managed my expectation in regards to service completion, timeframes. Amy has always looked after me with regards to mots and services at BMW. Thank you.

29 March 2026

Excellent service, very nice and friendly staff. I feel that every obstacle was dealt with in order to keep the customer happy and thus providing an outstanding service.

28 March 2026

Great service and hospitality

27 March 2026

Inchcape have been looking after us since we moved to Colchestet about 5 years ago. They are very professional, helpful and friendly.

25 March 2026

Booking assistant was very helpful and process was very easy. Early appointment availability was also a plus point and quite rare with main dealers these days. Checking in at the garage was good but software reports incorrect completion time.

24 March 2026

Because my car wasn't all done with the work and was told didn't have time then when I left I found damage too my car and was too late too take back im not happy at all

24 March 2026

Quick and professional

24 March 2026

All well organised

24 March 2026

Courteous and efficient as usual.

24 March 2026

This because the centre done everything expected of them, from a cheerful welcome, the car booked in and because I was waiting for the car I was plied with coffee to make my wait very comfortable.

24 March 2026

All appointments arranged by phone to my satisfaction, communications by service team prompt and accurate

23 March 2026

Everything was sorted as promised

23 March 2026

Helpful knowledgeable staff (Helen).

21 March 2026

Fast professional service

21 March 2026

Excellent

21 March 2026

Service light still shown on dashboard, so I now need to visit again to get reset. Made to wait at least 30mins on collection. Car not washed as promised.

19 March 2026

Friendly staff

19 March 2026

After 4 visits problem still exists. I have had to speak with after sales manager to escalate resolution.

19 March 2026

Really easy, friendly and convenient, especially with service plan.

19 March 2026

MOT and a service at short notice....thank you 10/10

19 March 2026

I have no issue with the service representative and work. My only issue is once Informed my vehicle was finished, just being cleaned but it was an hour and 20 mins before the car was ready. To be honest the clean was a appalling had to get it redone.

19 March 2026

Staff was helpful & friendly No sale pitches I have faith knowing if anything was wrong with my car I would be notified and the price seems fair.

19 March 2026

As expected the staff carried out the work to my satisfaction.

19 March 2026

Everything happened very smoothly with great communication

19 March 2026

No manual courtesy car available

19 March 2026

The lady who see to me is very helpful and explains all very well

19 March 2026

Good service as always, checked the fault in the radiator blind (which appeared on last service) and cleared and sorted brake fluids. All good.

16 March 2026

Prompt and no complaints

16 March 2026

Cannot find any reason not to

16 March 2026

Poor communication Car not cleaned as promised

16 March 2026

So expensive

13 March 2026

Fault on car identified and repaired

13 March 2026

Efficient, work on time and helpful reception

12 March 2026

All elements of the service were completed well.

12 March 2026

The work that was done was good and the video but the waiting time was to long even was told to come down before the time we was given but still hat to wait hours for our car to be done. But we did get a discount due to the waiting time.

12 March 2026

Service staff are fine but there's a lot of cover ups here my vehicle was under warranty the diff was leaking and they have said its not serious enough to be dealt with out of warranty and it suddenly urgently needs sorting also they ask if you wa

12 March 2026

Very polite focussed and attentive staff Clean and comfortable environment for a while you wait appt

11 March 2026

Professional staff and easy experience, didnt try to sell me anything which is great and i saved a tenner on a car wash so win win

11 March 2026

Brilliant service as usual

11 March 2026

Service was great but did not receive the video detailing the works required. This was the same on my previous visit.

10 March 2026

Work completed within time frame

10 March 2026

Job was completed to my satisfation and quicker than estimate.

09 March 2026

Communication on progress slow after request.

09 March 2026

Fantastic service from start to finish, Helen was amazing and did a great job while setting up my service plan, I was kept up to date with the vehicle service and what time it would be ready, 10 out of 10

09 March 2026

Went in for brake fluid change, received a call halfway through to offer the minor service was completed as was due soon. Was a bit shocked by the price, however service admin knocked the rate down so happy in the end

09 March 2026

It was fine / very expensive for the work that was carried out.

08 March 2026

Everything was great except the loan car which was fully automatic but had very little charge and no way of charging it as I do not have a charging point

08 March 2026

I was very happy with the service I was given

08 March 2026

Everything ok apart from one diagnosis not rectified

07 March 2026

Service agent friendly courteous helpful and knowledgeable

07 March 2026

Quick, efficient service. Well explained. Very satisfied.

06 March 2026

Everything went as planned

06 March 2026

I was kept up to date daily with the progress on the repairs being carried out on my X5. I was very happy with the service and would happily recommend to friends and family. Thank you for the service.

04 March 2026

Communication

04 March 2026

Staff were very friendly and welcoming. Good to see some old fashion service.

03 March 2026

Was expecting a call earlier in the day to update on progress/collection time but I ended up ring them at 4.15 to find out what was happening. Communication could be better

03 March 2026

I am happy with the service offered. I was also made aware of a repair work and given a quote for it. And many thanks for doing the MOT as a complimentary service.

02 March 2026

The reminder for the service was appreciated as well as the ease of booking and the car wash post service

02 March 2026

It took longer than planned for an MOT

01 March 2026

Health check done 35 days apart. First one shows that near side front and rear as 2.8mm and 3.5mm respectively. But the second check done today shows the tyres are growing 3.2mm and 3.6mm. total rip to make money. Tyre price jumper from £178 to £256

01 March 2026

All as expected. helpful staff, service and mot completed in good time.

01 March 2026

I found the level of service to be of the highest format

01 March 2026

Very happy with the service, staff very kind and helpful

28 February 2026

Good service and efficient

26 February 2026

Efficient, polite, accommodating, care for both me and my car

25 February 2026

Excellent professional service before and on the day.

25 February 2026

Service advisor Helen was excellent

24 February 2026

Efficient service Staff polite and attentive

24 February 2026

Excellent communication throughout. Clearly explained options to me, friendly, fast and efficient service.

20 February 2026

The service advisor was very helpful and i felt he went above and beyond what i was expecting.

18 February 2026

Efficient, trouble free

17 February 2026

Every was great as usual especially Liam ,Amy and Debbie. People on reception are great as well. Apologies because I don't remember everyones name. But everyone was great.

17 February 2026

Five stars for excellent service, easy booking in, good staff at reception, even offered recall work earlier than expected, good job all round.

16 February 2026

Easy to deal with and answered my queries

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Group 1 Colchester BMW

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01206 931796

Map

Areas served

Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01206 932 135

Map

Areas served

Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 14:00
Sun:CLOSED

Phone

01206 932152

Map

Areas served

Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01206 932151

Map

Areas served

Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, Essex, CO4 9TD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

01206 932152

Map

Areas served

Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze

View map