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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
354 ratings and 238 comments received in the last 90 days.
28 August 2026
Whilst the Sales process was smooth and informative, there was miscommunication over various finance aspects, which ultimately led to myself the customer, driving the process. Car was delivered with no washer fluid. So PDI at question there.
11 August 2026
Extremely satisfied from start to finish. The process was seamless, professional, and enjoyable. Richard was knowledgeable, made me feel at ease, and answered all my questions thoroughly. I felt valued and confident throughout.
10 August 2026
Good service but our salesman went on holiday half way through and didn't tell us so there was a last minute rush to finalise the sale before the end of month deadline. We are also having an ongoing battle with BMW over the free car insurance offer.
07 August 2026
Good experience both during initial discussions and upon return for collection. If I had to mention 1 thing it would be make sure that the client has a license to allow them to test drive a manual car. Luckily I do have one.
04 August 2026
The salesman has been very helpful but unfortunately the car was not very well prepared for hand over as it was outside and had a number of marks where it had not been finished off. This unfortunately had an adverse effect on the whole experience.
04 August 2026
The service of all the staff at Colchester BMW was superb as always
04 August 2026
Jack is a commensurate professional who kept me full up to date all the way through to delivery.
04 August 2026
The colleagues at the centre we're friendly and knowledgeable
31 July 2026
Phil was excellent, great comms, great deal
22 July 2026
Spoke to Jack Goodyear who talked through all of my potential options for a new or used car. He listened to me and we finally found a vehicle. We also had a little negotiation on price, with me being satisfied with the deal.
13 July 2026
He was very patient went through every think and made shore I understood everything he was explaining as I'm not very good with technology he took care of me completely
13 July 2026
Professional and friendly service. As always.
11 July 2026
Good communication, speedy sale and a very good car
10 July 2026
Richard and Phil were both great throughout, awesome service.
06 July 2026
The whole team couldn't have been more helpful, especially Paul on the front desk and Chris, who sold me my car. They were both friendly, professional, and made the entire experience straightforward and enjoyable.
04 July 2026
Straightforward transaction, negotiated fairly, and delivered on everything promised. Would recommend Richard to others
04 July 2026
Very smooth throughout
03 July 2026
Peter on the front desk was welcoming and helpful. Phil was brilliant from a sales point of view. Listened to my need and want of my new car
02 July 2026
Met with Andy who is incredible during the whole time.
01 July 2026
A friendly and professional service from first approaching the reception desk to signing the contract.
01 July 2026
Phil went above and beyond on all aspects, helpful, friendly understanding. Good guy
29 June 2026
Throughout our meetings with Phil we found him extremely pleasant very informative and helpful.
27 June 2026
Knowledgeable and helpful advice. Never "pushy" which is good.
27 June 2026
Car was perfectly presented and all options explained, a very pleasant experience
27 June 2026
I really enjoyed buying my latest BMW from Phil. He totally got what I was looking for.
11 June 2026
Chris did a fantastic job, keeping me updated from start to finish. We initially had an issue where the allocated car had been sold to another customer, but Chris intervened and offered an even better option
10 June 2026
The service is always fantastic, the staff are so helpful, friendly and go the extra mile.
09 June 2026
Very efficient staff, and welcoming.
02 September 2026
Communication was good and I was kept up to date, I needed a new tyre which they had in stock and could complete the work the same day. I also got a complimentary clean of the car which was nice.
02 September 2026
Everything was clearly stated regarding the work needed and carried out successfully
02 September 2026
Staff were friendly and welcoming and were helpful in fulfilling my request to park my car in a wider bay once work was completed. I have prior bad experience of damage occurring to my car on a garage premises - not your garage - hence the request.
02 September 2026
Service adviser and reception very friendly and helpful.
01 September 2026
The person on the service team was very helpful and had to deal with a delay in the work being completed on my vehicle
01 September 2026
Easy drop off and pick up after service
01 September 2026
efficient,timely and good communication from the service department
01 September 2026
Staff were very respectful and welcoming
31 August 2026
Staff were polite and helpful
31 August 2026
As always Colchester always make servicing easy to book and you are always welcomed at the centre. The work was very satisfactory as usual and all the staff are very pleasant.
31 August 2026
It only went in for satnav map update and that's what they did
30 August 2026
I took the car for service, service was done in given time and staff was quite cooperative.
30 August 2026
Wonderfully attentive service manager, Amy Braithwaite
30 August 2026
Very informative and friendly service
29 August 2026
Great communication from Aimee
28 August 2026
MOT booking, check in were easy. Friendly team, particularly Leigh. All carried out whilst I waited.
27 August 2026
Great service, we live in ipswich so we choose to travel from ipswich to the Colchester branch as the customer service is exceptional.
27 August 2026
As soon as I walked into BMW I was greeted by Pete Smith & Deborah Grange and the made me feel extremely welcomed as they were really cheerful and bubbly!
26 August 2026
Problem with intermittent brake problem not fully investigated.
26 August 2026
Service was great but driving home tire pressure warning light came on I think if you checked the tire pressures you must have let a little air escape from one of them I had to pump them all up myself the next day
26 August 2026
Good efficient service
25 August 2026
Everything was fine
25 August 2026
Connor's service as fantastic!
25 August 2026
All was okay whilst the vehicle was in your workshop but the Technician did miss some important issues whilst completing his walk around inspection! Unfortunately the software update did not cure the issues and so it will need further investigation.
24 August 2026
On my first visit and to complete the first job and I told them I have an issues with my A/C and not blowing cold air but they just filled up my gas and charged me under 200 pounds. After two to three months I came back from overseas I face same issu
24 August 2026
Good service and communications.
24 August 2026
Good service
23 August 2026
Very helpful
23 August 2026
Replaced a part I felt should be covered under warranty without fuss & quickly. Refreshing to not have to 'haggle' or argue as many dealerships make you. Customer service rep was very nice & pleasant to deal with
23 August 2026
Rob in service was excellent in every respect.
23 August 2026
Very efficient
23 August 2026
Excellent service apart from hire car. Very rude on the phone and unhelpful. BMW Colchester sorted the issue but had to wait for the hire car to arrive
22 August 2026
The young lady who dealt with us was very pleasant in explaining the results of the MOT. Over all it was a good experience.
22 August 2026
Good
22 August 2026
Easy to book and sorted out within the promised time frame
22 August 2026
Car was done a lot earlier than the time I was given
21 August 2026
Had to tell them about notes left online when checked car in. Collection was poor service. Short sharp and didn't address concerns. Didn't get asked for quote on selling car as requested. 2 weeks after service, the car needs coolant. Car not washed
21 August 2026
The work I was told it needed did not rectify the issue. I also had to chase for updates as I made it clear I needed to know by 4pm as I run a club in the evening 5pm I finally got an answer.. poor service overall very blazay.
20 August 2026
Work done on time
20 August 2026
MOT was carried out. Small defect identified and resolved quickly the next day. New petrol cap required. A sealing strip for the boot area which I needed was ordered and arrived next day. Priced lower than online options but also guaranteed to be BMW
19 August 2026
Easy, efficient and communicated well
19 August 2026
Excellent customer service at the reception.
19 August 2026
Great service, very helpful staff.
19 August 2026
Staff are very helpful and the service very thorough including an inspection video.
19 August 2026
Very quick service and mot. I appreciate the professionalism of the people from Group 1 Colchester.
19 August 2026
Straightforward and easy.
19 August 2026
Very good service
19 August 2026
Great service overall from reception had a little bit of a wait for the handover of the car, but pleased
18 August 2026
Very friendly and helpful staff. All questions answered and explained.
18 August 2026
Friendly service from start to finish.
18 August 2026
Good customer service and finished the work on time .
18 August 2026
I had the misfortune to have a rear light cluster fail on my 3 series touring. Amy handled my repair and managed to secure a contribution from the manufacturer. I was happy with the outcome.
18 August 2026
All work completed well and on time and a nice clean car
18 August 2026
Excellent, works were carried out quickly and they communicated everything to me promptly and clearly. Rob was exceptionally helpful by advising me to signup to a service plan that worked out more cost effective for me.
17 August 2026
Rob was utterly fantastic. Absolute credit to BMW and restored my faith in how after sales care should be.
17 August 2026
Terrible customer service
16 August 2026
Everyone was so polite and helpful thanks
15 August 2026
How does a premium brand now have self check in with automated key drop off? Not exactly premium.
13 August 2026
from start to finish seamless service
13 August 2026
Excellent customer service
13 August 2026
I was looked after and kept informed about the progress of my vehicle throughout my stay. The complimentary wash on my vehicle made it look the best I have seen it look.
13 August 2026
Easy process, very helpful and informative staff, kept me regularly updated. Zero complaints
12 August 2026
Fantastic service all round
11 August 2026
Good friendly service.
11 August 2026
Everything done on time and with no surprises
11 August 2026
From the initial phone call that my X3 was due into Colchester and the picking up of the keys to take it home was outstanding. Thank you BMW ColchesterI
11 August 2026
All very efficient.
11 August 2026
Professional and efficient service at all stages.
11 August 2026
Excellent service from all Inc (but not limited to) Peter and reception staff and Amy and Bobby in service team
11 August 2026
The MOT & doing the Brake Fluid went well Upon receiving my car I drove away & my i lit up like a Christmas tree drive with a warning about tyre pressure upon checking the I drive all off my tyres were showing low tyre pressure
11 August 2026
No reason to complain everything was achieved efficiently at a good price :))
11 August 2026
.
11 August 2026
excellent service booking in, patient, knowlageble
07 August 2026
Car was booked in at a time that was convenient for me
05 August 2026
Service was ok.
05 August 2026
Friendly staff who understood I could not afford a huge bill
04 August 2026
You able to find the fault and fix it very quickly I was very pleased with the service
02 August 2026
The service provided is generally 5 stars.....discs and pads replaced at a great price. Also paid for 4wheel alignment and rebalancing. Got paperwork with readings which suggest adjustment needed, none made to my knowledge. No call back to clarify !
02 August 2026
Felt the cost of the service was very expensive
01 August 2026
The service was quick and efficient and the staff were very helpful
31 July 2026
Online booking ignored. Only people buying cars were offered coffee. No update on other things that were needed, specifically a new tyre required on safety grounds. Not mentioned when i arrived at 1600 and when i complained i was told it was my fault
31 July 2026
Kept me updated at all times. Offered my car a valet.
28 July 2026
Communications could be improved. I rang at 17.36 as I hadn't had an update on progress, the phone just rang for three minutes without been answered, I hung up and started again this time going for a different option, eventually it was answered.
28 July 2026
Debbie and Millie were very helpful on arrival as I was late to a meeting by phone. They took care of my check in and everything was good
28 July 2026
Staff dealing with me were great
27 July 2026
My car came back to me with 2 faults on it i had to point these faults out to the technician and he had to take my car back again and fix it l, he drove my car out to me so I couldn't understand how he didnt notice them as he's the professional???
27 July 2026
Very happy with how the centre dealt with the issues I had extremely helpful
26 July 2026
Nothing to complain about
26 July 2026
I just couldn't believe what happened that morning, it was pure magic
26 July 2026
I was only in for a MOT but was treated the same as for any other visit with the car being cleaned for final presentation
26 July 2026
Thank you for doing my car
26 July 2026
Very informative quick n helpful
26 July 2026
Amy was very helpful and polite and made the overall experience very easy.
26 July 2026
Staff very welcoming, friendly and helpful
25 July 2026
Everything went exactly expected
25 July 2026
bmw colchester always given very service. i do live about 50 miles away.
24 July 2026
Communication could be improved. Lack of paperwork of warranty work undertaken
23 July 2026
From ease of booking car in for repair to collection after repair I was kept informed to how the repairs where progressing at each stage
23 July 2026
I was very happy with the customer service, Bobby was very helpful and my hire car was great, the only one thing is you are very expensive.
23 July 2026
Made me feel welcomed and offered me a drink
22 July 2026
They are very polite, well-mannered, and very knowledgeable.
22 July 2026
Grat customer service
22 July 2026
Little disappointed with the quality of the clean and vacuum service that was offered. Car hadn't been vacuumed well at all. The rest of the service was absolutely bang on.
20 July 2026
I came in for a recall , waited for my car , all done and car washed in 2 hours . Excellent.
20 July 2026
Excellent service all round from Robert and all staff.
20 July 2026
Extremely satisfying experience
20 July 2026
Always very positive to deal with
20 July 2026
I mentioned over the phone twice that I could not hear properly the explanation in the video. I kindly asked if they could give me a call back. No one ever bothered to call. I feel like I have wasted £150.
19 July 2026
Very helpful
19 July 2026
Always helpful
19 July 2026
Service was great
18 July 2026
I placed my car in your care to address and ongoing issue with constant brake rubbing, instead of a repair I was fobbed off with a piece of paper telling me the groaning noise was a standard noise, not acceptable!
18 July 2026
Went above and beyond
16 July 2026
Great experience having my car serviced. Peter Smith does a superb job at Colchester.
15 July 2026
Work done very quickly
15 July 2026
Conor is a credit to the service team at Colchester, honest and reliable. Thank you again for the help and support.
14 July 2026
The staff were very helpful.
14 July 2026
Car mot was completed on time. Good service from customer service people.
14 July 2026
Such a improvement since my last visit. Staff helpful, professional, very much with the customer experience top of the agenda.
14 July 2026
Good communication all through.
13 July 2026
Satisfied with all the information and help that I received from the team. So helpful and very professional.
13 July 2026
As and always when I bring my car for work, the staff are above and beyond in their approach. I always feel I am their priority from start to finish.
13 July 2026
I had booked my car in for a recall and said I would would wait as it was just to renew the starter motor and I waited nearly six hours for the works to be completed
13 July 2026
Everything completed on time and staff very helpful
13 July 2026
Very polite and efficient
12 July 2026
Unavailability of courtesy car cost a star
12 July 2026
No problems at all very helpful
11 July 2026
Polite and friendly staff, gave advice on how long I might be waiting for the car, called me to let me know the car was ready to collect, explained everything I needed to know about the MOT and answered my questions in a way that I understood.
10 July 2026
Friendly service, job was done well and quick. Car was cleaned inside and out. Good customer care.
10 July 2026
Perfect service
10 July 2026
dealt with professionally.
09 July 2026
Great service and staff
08 July 2026
Professional from start to finish
08 July 2026
I had my car recovered to this service centre and paid over £4,000 for repairs. After two weeks, the car was returned to me, but it broke down again with the same fault. I had to arrange another recovery to a different garage. I have completely lost
08 July 2026
Very friendly staff. Kept me up to date with progress and gave the car a complementary vallet
08 July 2026
Great service friendly staff
08 July 2026
It was a great service , there was lots of work to be repaired on my car post service . It was too expensive for me to do it at BMW .
08 July 2026
I have three bmws, and I've bought all cars in for recalls, and two have came back with faults , the latest bmw came back with a horn that keeps going off , which never happened before my air bag was replaced So really don't have a lot of confidenc
07 July 2026
Found Rob very helpful. He was very polite and treated us well. Understood our situation and handled it on time. Thankyou.
07 July 2026
Pleased with the work. I elected to stay at the dealership whilst the work was done. However, customer recognition wasn't quite as good as I expected, as a couple of times I was approached with the keys and bills for other people's cars.
06 July 2026
Quick easy good customer service
04 July 2026
Helpful, friendly, efficient and reasonable pricing given the type and model of car.
04 July 2026
Very, good
02 July 2026
1. Bonnet gas struts that were paid for and supposed to have been fitted in January expired. 2. Seatbelt noted as "frayed or damaged" on MOT report. It can't be an either or. It must be one or the other. 3. Service history not updated in the log book
02 July 2026
Attentive and friendly staff
02 July 2026
Efficient service and kept fully informed throughout.
02 July 2026
Excellent service
01 July 2026
Very efficient and helpful, although still waiting for an email quote for dash cam.
01 July 2026
Always friendly staff
01 July 2026
Staff were very pleasant and I was served coffee and biscuits throughout my stay and spent a very relaxing time reading and doing my crossword
01 July 2026
Car ready on time and washed
01 July 2026
Great service from check-in to pickup
01 July 2026
Very polite prompt service
30 June 2026
Sam managed to squeeze me in last minute before my holiday, managed to sort the issue with my AC and return the car in a matter of hours - great service
30 June 2026
Great customer service and support- advisers really friendly and all explaining clearly. Short waiting times and job done quickly. Very satisfied. Thank yoi
30 June 2026
The service advisor (Connor I think) provided excellent customer service. I was really pleased my service was cheaper than the price given on the phone but concerned with why the telephone price was so inflated.
29 June 2026
Service done while I waited, Hassle free easy experience
28 June 2026
Did everything I wanted done
25 June 2026
The lady on reception was absolutely lovely! Sorted me and my little boy a lift to tesco. Was absolutely wonderfully brilliant with my little one and it was lovely to see such kindness.
25 June 2026
My car was in for investigation, Colchester highlighted several issues which they recommended I take the car back to BMW Ipswich. I phoned Colchester on three occasions to request a written report . No one got back to me . Eventually I received the .
25 June 2026
Requested a complimentary can was but it didn't happen, but service was excellent
25 June 2026
Arriving on time I was greeted by a friendly receptionist who booked me in. I was given an estimated time of completion, which was met, and offered a refreshment. During the waiting time I was asked if I was ok and if I wanted another coffee.
25 June 2026
I was very well looked after and kept informed of progress. Great quality coffee and a nice environment to wait in.
24 June 2026
The service lady was so matter of fact. It was a brake fluid service that should have taken 1 hour whi h I was told by phone. She stated I would need to wait 2 hours! Wh it impacted myself and business
24 June 2026
Great service from start to finish, car was also washed much better than I expected (it came back clean like when it left the showroom when I bought the car first), no water marks and spotless.
24 June 2026
All ok. Friendly lady on reception
24 June 2026
Recall work completed quickly. Staff all kind and helpful.
23 June 2026
Good service
23 June 2026
No issues at all. Lady on service desk was very friendly and helpful. Very impressed with ix1 courtesy car as never driven electric car before this.
22 June 2026
Great customer service
22 June 2026
There was some confusion around which service my car should be having (big or little) and my existing service plan would not be sufficient to cover the cost of the big service. However, the car actually needed small service and the cost was covered.
22 June 2026
All good, usual efficiency.
22 June 2026
I contacted H.O for advice on the recall they were less than useless so I contacted Colchester team and they as always were superb
22 June 2026
Your Reception Desk offers a friendly and very professional service, many thanks
22 June 2026
Very satisfied with the process. Vehicle booked in for routine servicing & oil change, and I also asked for the air conditioning to be recharged, which was completed in line with my expectation.
22 June 2026
Very good service. From start to finish
21 June 2026
I left a Google review that you will be able to reference. Amy did a great job, so much so that I asked to speak to her manager to convey how impressed I was.
21 June 2026
Nothing to say means all was well.
20 June 2026
I paid to have MOT, Service, Aircon refresh, and 4 new tyres. BMW are more expensive for tyres, but I was prepared to pay more to have them fitted and properly registered on the computer, like when they car was new. However, it was set to manual.
20 June 2026
Very nice staff. Very helpful
20 June 2026
No courtesy car available for a further 2 weeks (absolutely should be immediately available for a warranty repair on a premium car). No option offered by dealer to collect my car and deliver back to me on completion.
20 June 2026
Feel as though my problem was not addressed, im having problems with comfort in the driver's seat, its not locking in to place correctly, it feels it's off line somewhere. Told I have to wiggle my body to get it to lock in place.
18 June 2026
Very good service
17 June 2026
Great service and a good price.
17 June 2026
Excellent service from Colchester. From booking on to check out process. Service carried out as waiting job with good contact. Conor Sales was a consummate Service Advisor.
17 June 2026
Very happy with my visit, I have zero negative comments to make
17 June 2026
Service always excellent
17 June 2026
Good polite service
17 June 2026
Had my car serviced and MOT, was booked an appointment promptly and car dealt with quickly
17 June 2026
My keys weren't available at checkout - I asked at check in and on the call for the quote for a part for inflating tyres - never done. I was quoted for work that I took the car in for under warranty to be told there was no fault. - Not great servic
17 June 2026
Great helpful staff
17 June 2026
Waiting for air con parts to finish job
17 June 2026
The service advisor was pleasant and polite. I was advised that my courtesy vehicle would be a 4 series, I was given a mini. The mini only had 15 miles of fuel. I almost ran out driving to the nearest fuel garage on my route to work, unacceptable!
17 June 2026
Arrived 08:02hrs was told someone would see me soon. 08:20hrs approached receptionist asked what the delay was. Seen at 08:24hrs. Fine after this but no explanation offered as to why it took so long
17 June 2026
Great while you wait recall service
17 June 2026
Exceptional personalised Service as always.
17 June 2026
Good service quickly sorted my issue
17 June 2026
Excellent service
12 June 2026
I specifically asked for the car not to be cleaned once the online booking in form but you went ahead and cleaned it and now I have cleaner residue staining everywhere and swirl marks in the paint, these were NOT there before.
12 June 2026
On time.Plesant waiting area with comfortable seating and drinks.
11 June 2026
My experience with BWM over the last few years has always been very positive and good service
10 June 2026
Courteous staff. More importantly work to a good standard.
10 June 2026
Dropped car off, received phone call to say ready for collection, picked it up no problems. Staff very welcoming and courteous as always.
10 June 2026
Customer waiting area is not very comfortable and some decent biscuits would have been nice.
09 June 2026
Excellent service from the Colchester dealership from the moment I booked the car in until I got it back, all nicely washed and vacuumed. Well done to all concerned
09 June 2026
A smooth process with no issues experienced
09 June 2026
The whole operation from the time you walk through the door is proffesional..yet so customer friendly
09 June 2026
My car was recovered in for a colent leak ,Amy Braithwaite the service adviser delt with me checking my car in etc,Amy was very helpful and reassured me that my car would be okay and they would get it fixed,Thanks Amy for your great work .
08 June 2026
Always good service
FIND Group 1 Colchester BMW
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01206 931796
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01206 932 135
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:CLOSED
Phone
- 01206 932152
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01206 932151
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, Essex, CO4 9TD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01206 932152
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
30 August 2026
Good informative personal service