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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
319 ratings and 181 comments received in the last 90 days.
05 March 2025
M
05 March 2025
Always pro active and helpful
04 March 2025
A good quality handover
26 February 2025
Our salesman was very attentive and very thorough in his explanation of everything which allied us to make informed choices
25 February 2025
Easy
13 February 2025
Great reception, excellent sales person and overall good experience
12 February 2025
Very satisfied.
12 February 2025
We got everything we wanted and was promised
28 January 2025
Fantastic, cannot fault anything. Jack was absolutely wonderful! Thank you so much.
23 January 2025
Everything went smoothly, kept up to date on progress of the delivery of the car.
21 January 2025
Everyone was very welcoming. The showroom was clean and well laid out. We were offered a hot drink on every occasion, lovely coffee!
19 January 2025
Peter likes to ensure that the very best service is given from the beginning of the process right up to the moment you drive away in your new car.
16 January 2025
The purchase process was straight forward and clear. My delivery requirements were understood and accommodated to ensure that I was happy.
15 January 2025
Very helpful throughout.
09 January 2025
Very in-depth handover with attention to detail
08 January 2025
Beyond expectations
04 January 2025
Neil our salesperson was extremely helpful, he assisted us in deciding what was the right car for us, provided in-depth information about the features, packages and finance options. The delivery and handover was really professional and informative
02 January 2025
Peter is an amazing member of group one Colchester, I ordered my BMW in September and Peter was so helpful he kept me completely updated throughout. On collection he took the time to reassure me (never driven electric or a car with so much technology
31 December 2024
Jack in Sales and Mathew in the finance team saved the deal with their high quality service
30 December 2024
Seemless process fro top of dealership down.
28 December 2024
First class from welcome to picking up the car.
19 December 2024
Peter Smith was brilliant from start to finish.
18 December 2024
As above. Also was nice to get a reply or update via a phone call or reply back to my E-Mail.
16 December 2024
Very satisfied. Experience was made all the better by our salesperson Neil Laney. Extremely helpful and professional. He really was very attentive and knowledgeable.
16 December 2024
Neil provided excellent customer service and support throughout the sales and delivery process. He also recognition my loyalty to the BMW brand which was highly appreciated.
09 March 2025
Simply, overall experience and satisfaction.
09 March 2025
Process well planned and implemented from start to finish
09 March 2025
Liam and team are always a pleasure to deal with.
09 March 2025
A professional outfit with excellent staff....always polite and helpful.
09 March 2025
Everyone was very helpful
08 March 2025
Always excellent
08 March 2025
Completed all tasks, on time. Very hapoy
06 March 2025
Saturday service, helpful/friendly team greeting me, issue re noise I mentioned was fixed and Conor offered to deliver the car back to me for my convenience.
06 March 2025
Booked in on visit to showroom no problems
06 March 2025
always excellent
05 March 2025
Everything went well, very happy.
05 March 2025
I've been a customer here for years
05 March 2025
Work carried out as promised
05 March 2025
Car wash and hover could have been better Tires should be in stock
04 March 2025
Initial fault not resolved. Even though I had researched and advised service reception what it was likely to be, the service personel felt they knew better and did not investigate fully. Had to come back again, and guess what---
04 March 2025
Task completed on time and on budget
03 March 2025
Great attitude of staff. And Amy especially makes the experience very pleasant
03 March 2025
Amy who booked my car in was thorough in Her explanation of work to be done and the pricing.
03 March 2025
Usual high quality service from Liam and the team that I have come to expect over the 16 years I have been dealing with BMW
02 March 2025
They was very flexible when it came to me getting my car serviced
02 March 2025
Service and communication was generally OK. However, I was only told after I had left the car, that plannexrecall work would not be carried out
02 March 2025
Completed, when they said it would be
02 March 2025
As above
02 March 2025
Just very easy, turn up get a warm welcome, have nice coffee, wait. Short while, car service dome whilst i waited no complaints
02 March 2025
I don't like keybox dropoff as mentioned above & video of car inspection had inaudible parts of recording so it was pointless. Please see above section as not enough 'characters' allowed in this section to type out the full issues.
01 March 2025
The on-site service representative was very helpful . She listened to, and understood my issues and then responded professionally.
01 March 2025
Service works completed but electrical services from interior disabled,had to return to chelmsford to reanable bluetooth etc
28 February 2025
As above, wasted a lot of my time
28 February 2025
Dropped of car gotta text saying it was ready we no delays
27 February 2025
Service was very good
24 February 2025
Perfect service
24 February 2025
No hassle.
24 February 2025
Amy B at the service desk was very good and efficient at dealing with my MOT and health check for my BMW
24 February 2025
As above
24 February 2025
Prompt friendly and professional.
23 February 2025
See prvious answer
23 February 2025
Amy at service desk was keeping me well informed of the progress
23 February 2025
I was not informed of any costs prior to picking my car up, or any stage yet landed with a charge when I picked the car up.
22 February 2025
Very professional, kept me up to date with the service and any required parts.
22 February 2025
What needed to be done was done efficiently
22 February 2025
See above
19 February 2025
Dealt with my concern effectively & quickly
18 February 2025
The device itself was professional and the people were friendly but the system is not as customer friendly as when the previous owners ran the Colchester BMW Garrage. No lift home was offered, a duplicated check in process was frustrating (online ..
18 February 2025
Because of the help resolving a situation
18 February 2025
Excellent service as always
17 February 2025
Couldn't do enough to help me
17 February 2025
Amy was thorough , highly skilled and guide me all steps
17 February 2025
Service on day good just had to wait 3 weeks before I could bring car in
17 February 2025
Explained everything.
11 February 2025
Booked appointment, waited while work was completed within the time scale quoted, offered as much coffee and biscuits as I wanted, paid, job done!
11 February 2025
Really efficient, easy to deal with and great communication from Amy.
10 February 2025
Issue was eventually identified and rectified and Amy Braithwaite was BMW's saviour with regards to customer service.
10 February 2025
Friendly and helpful.
10 February 2025
Again excellent
09 February 2025
The customer service guy not very friendly got there at 0825 and he was just opening up. I parked up got out of car with my daughter and he said we not open yet but I could sit in. I got the feeling he did not won't to be there.
09 February 2025
From initial greeting when dropping off the vehicle to its collection later the same day, every thing was very friendly and professional.
09 February 2025
Liam is always helpful
09 February 2025
Very efficient and easy to book.
09 February 2025
Speedy and courteous serveice at Colchester.
08 February 2025
The service reception staff kept me informed, answered my questions clearly and the car was serviced while I waited. The price was okay, given that my car is not new.
08 February 2025
As above very satisfactory service.
08 February 2025
Excellent service and I was happy that my recent car service was reasonable cost wise. The lady who I was talking to was very helpful and helpful.
05 February 2025
Exceptionally helpful staff
05 February 2025
Friendly & helpful, they don't make you feel silly when you ask questions
04 February 2025
Headlight are a bit pricey but I get good customer service and I fill valued as a customer.
04 February 2025
very professional
04 February 2025
I was extremely satisfied with my service at Group 1 BMW Colchester. I was seen by Amy Sudgen who was very kind and helpful during my service here . Also would like to thank Conor who has previously dealt with me and has been exceptional .
04 February 2025
Very friendly
03 February 2025
I am not very happy about the complimentary vechile wash. It feels like a fake wash. Except this I am happy with everything else, especially the video thing.
02 February 2025
Everything was explained clearly to me.
01 February 2025
Service was done but they forgot to close the engine cover properly . While I was driving I was thinking what is the sound coming from front and when I check it it was not plug in properly . So I had to do it my self and bit oil on the cover not wipe
01 February 2025
Did as they said they would and all went very smoothly.
01 February 2025
I had a problem recently that was dealt with quickly.
01 February 2025
Friendly and professional staff
01 February 2025
They fit me in quick and helped resolve the issue.
31 January 2025
All round service was excellent.
31 January 2025
The vehicle check video is very helpful.
30 January 2025
Attitude excellent however they have still not found the problem with infotainment. Therefore not functioning 100%. This is very disappointing
30 January 2025
Great service as usual
30 January 2025
Efficient and service reception very good
29 January 2025
The service was good and staff friendly. The only gripe I had was that my phone had been disconnected by whatever they did during the recall. Hence when I drove away I could not use the phone- it took a while to work out how to re-link it to the car.
29 January 2025
Very quick, very reliable, very professional for an affordable price
28 January 2025
From the initial contact, where the technician remotely diagnosed the issue with my car, to the visit the very next day, the service was exceptional. I have never experienced anything like it before. I am very impressed
28 January 2025
Was unclear what was wrong
27 January 2025
Great service
27 January 2025
Smooth transition from start to finish
27 January 2025
Carried out exactly what I needed efficently.
26 January 2025
Always receive great service with a friendly helpful dealership
26 January 2025
Conor is a star.
25 January 2025
The service i recieved was very good the car was cleaned very well so im very happy
25 January 2025
A part for the undertray was left Open and later that day my partner called to tell me it was scrapping along the floor. I had to go and sort it out myself. The mechanic had forgotten to do it up!!
24 January 2025
Very good service
24 January 2025
Comfortable waiting area. Helpful info re tyres.
23 January 2025
The lady I dealt with was very helpful and knowledgeable {sorry I cannot remember her name)
23 January 2025
Very bad ??
23 January 2025
Very satisfied. Staff dealt with all my requests perfectly
22 January 2025
Top tier.
22 January 2025
equipment failure meat that an estimated 90 minute wait for the car turned into a 3.0 wait causing me to be late for my next appointment
20 January 2025
The service I received was 10/10 and I was looked after by Amy very well.
20 January 2025
Always very helpful and friendly
20 January 2025
Everything went as planned and relatively seamless
20 January 2025
Very friendly, worked around my day to accommodate and provide excellent customer service throughout.
20 January 2025
I always feel stressed when I'm there. It seems like they prioritize making more money over ensuring customer satisfaction. I had two issues I wanted them to check, and they quoted me £300 just to diagnose the problems. That's ridiculously expensive.
19 January 2025
First class service from Connor who kept me informed of progress and explained vert clearly was actions were being taken. In addition, Connor asked that I kept him informed of any recurring issues.
19 January 2025
Couldn't ask for better, the video the engineer did was extremely informative and helps you get an understanding of what goes on underneath the car. All staff were friendly upon introduction and Amy went far above what was expected.
18 January 2025
Processed my car on time without drama.
18 January 2025
Completely satisfied
18 January 2025
Prompt service and regular updates re progress on our car
17 January 2025
.
16 January 2025
They looked after my car, a treat.
16 January 2025
Been using Colchester BMW for many years and been happy with the service
15 January 2025
Really easy to deal with team and plenty of staff around so no need to wait
15 January 2025
Overall service and seamless handling of my case by Liam
15 January 2025
Amy always goes above and beyond
15 January 2025
The staff were welcoming and even arranged driver to take me home after leaving my car. There was also a couple of really useful gifts in the car when I returned to collect.
14 January 2025
Car wasn't cleaned, had an error message come up on engine fluid- overfull.
14 January 2025
My recall was well handled and I was given full details of my wait time and the reason for the recall.
13 January 2025
Amy who looked after us was great. She listened to my frustration and brought forward the annual service that the car was already booked in for toward the end of the month. Car cleaned very well.
13 January 2025
Always excellent service.
13 January 2025
Very informative
12 January 2025
The work was carried out in the expected timeframe and to the usual high standard. The person dealing with my car was very pleasant and efficient.
12 January 2025
They fixed the problem with the minimum of fuss.
12 January 2025
I was completely satisfied
12 January 2025
As expected but expensive
12 January 2025
Couldn't offer a satisfactory explanation to my problem
11 January 2025
Extremely helpful in communicating during my service cycle, as well as assisting me in understanding the technology aspects of my new car.
10 January 2025
I'm very happy that you contacted me an offer a service I needed.
10 January 2025
Everything done on time and to spec.Very helpful staff from booking to completion.
09 January 2025
They were excellent.
08 January 2025
Liked being shown the health check video . Dropped off easily and collected easily . Plenty of parking spaces
08 January 2025
BMW customer care is second to none.
08 January 2025
Nothing too much trouble
07 January 2025
Although the fault couldn't be found, the team were very helpful, encouraging me to return if the issue arises again.
07 January 2025
Everything completed on time, or earlier, and having the health check and extensive car clean were much appreciated.
06 January 2025
They was able to rectify a problem another BMW Dealership had caused. Chelmsford BMW Dealership left my exhaust not bolted on properly from previous repairs. Would always prefer BMW Colchester now.
04 January 2025
Helpful and quickly
02 January 2025
My service experience on this occasion met the same high standards that I have experienced previously
27 December 2024
Good Jo
25 December 2024
Collected on time kept informed
24 December 2024
Easy drop off and friendly staff especially Amy who dealt with my service
24 December 2024
Great service
23 December 2024
Turn around time and updates
23 December 2024
You did everything you said you would and gave me sensible feedback.
21 December 2024
A couple of things surprised me when collecting the car, new rucksack bag & BMW key ring on the passengers seat. The car was also valeted. However, what I particularly liked, and didn't ask for, was a software update, noticeable of reversing camera.
19 December 2024
Very satisfied. All staff at Colchester BMW centre we dealt with were helpful and explained everything clearly.
19 December 2024
Efficient, professional and helpful customer service
19 December 2024
Very good
18 December 2024
Excellent service
18 December 2024
It was professional and staff were very helpful.
18 December 2024
Would be 5 stars but the service notification warning is still showing on the dashboard each time I get in the car.
18 December 2024
Connor is always very helpful. All of the staff are very helpful from the ladies answering the phone to the team taking bookings etc
17 December 2024
Arrived and no one was free to speak to me so had to use the key box at the front. Car was then washed by the the garage and have scratched the car badly leaving lots of swirl marks that will require polishing to correct. Not happy.
17 December 2024
It is generally a good vehicle to drive.
15 December 2024
Resolved issue
15 December 2024
Car was fixed quickly and kept informed on progress
05 March 2025
Staff couldn't be better