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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
353 ratings and 204 comments received in the last 90 days.
14 April 2025
As above, Jack made the experience brilliant, I was quite nervous to test drive the car as it is a lot bigger that the car I owned, but Jack was really friendly and super relaxed. Collecting the car was fantastic, Jack went through the whole set up.
13 April 2025
Great service and customer support
04 April 2025
3rd time of car buying with Peter Smith
03 April 2025
Excellent service over the past 8 years plus
02 April 2025
Very satisfied with the whole experience and with dealing with Jack. He kept me up to date with the arrival of my new car. During the handover, my experience was great. He gave me all the details about my car.
02 April 2025
The Whole team at Colchester are very helpful.
01 April 2025
Everything was very satisfactory.
01 April 2025
Saw what I liked and bought it
01 April 2025
Car is amazing! Nothing to complain about just how I wanted it and more!
01 April 2025
Excellent customer care and support.
27 March 2025
The experience was great and I was greeted with a smile. The car was presented well and I was happy.
27 March 2025
The car was a surprise for my wife and the plan worked perfectly, Richard the sales exec made it go without a hitch and she was over the moon!
27 March 2025
Ontime delivery accommodating all requests. Couldn't have asked for a better handover
26 March 2025
Perfect, thanks to Peter from Colchester he is full of knowledge and very helpful .
26 March 2025
Nothing was too much and everything carefully explained.
19 March 2025
I was treated very well. In the past I brought a new Nissan and the staff were not helpful but I could not fault the Group 1 staff in Colchester
17 March 2025
Pete kept me up to date with the progress of my car and made sure I was happy with all aspects
16 March 2025
Made to feel valued and kept informed during the whole process from ordering to delivery.
12 March 2025
Richard was very helpful and patient right from our initial visit. Everything was carefully explained and communication between the departments was good resulting in a smooth order and transaction. We never felt rushed or pressurised.
05 March 2025
Staff couldn't be better
05 March 2025
Always pro active and helpful
05 March 2025
M
04 March 2025
A good quality handover
26 February 2025
Our salesman was very attentive and very thorough in his explanation of everything which allied us to make informed choices
25 February 2025
Easy
13 February 2025
Great reception, excellent sales person and overall good experience
12 February 2025
We got everything we wanted and was promised
12 February 2025
Very satisfied.
28 January 2025
Fantastic, cannot fault anything. Jack was absolutely wonderful! Thank you so much.
15 April 2025
Easy booking, and while you wait for 1200 M5 service.
14 April 2025
Because I worked at the dealership.
13 April 2025
Courtesy and efficient
13 April 2025
My car always comes back to me sparkling and I trust their service
12 April 2025
Easy to book a service, there wasn't a long wait for an appointment which was unusual. The new key drop off worked well but I prefer to physically hand my keys over to a human.
12 April 2025
The car was very clean and all work was carried out very well.
10 April 2025
No issues and helpful staff
10 April 2025
I come to make service and all the time the guy from office ask more money then should ask. I call ipswich bmw witch is same group and all the time is cheaper and big difference with Colchester group. It's not normal to be such a big difference.
09 April 2025
Everything worked perfectly and team was interested in my requirements
08 April 2025
Hassle free and quick
08 April 2025
Same as above, they always go above and beyond
08 April 2025
Always helpful and everything is explained clearly.
07 April 2025
Im nicely looked after whenever im there.
07 April 2025
Whole process was quick easy and without fault and all requests were fulfilled
06 April 2025
Very good
06 April 2025
Very pleasing, easy booking nice reception and good work carried out.
05 April 2025
Amy was very helpful, and being given an I7 courtesy car was a great touch
03 April 2025
I was completely satisfied!
01 April 2025
Very satisfied.
01 April 2025
Efficient - good communication and polite
31 March 2025
Very welcoming and great service
31 March 2025
Amy Braithwaite!! If Mercedes had a customer service member of staff, half as good as Amy, they would not have lost me as a customer, I had been customer for over two decades owning many vehicles, 5 stars to the rest of the team on the desk.
31 March 2025
Excellent service
31 March 2025
I was very late for my appointment, but I still got back my car in a 2 hour window
31 March 2025
My experience with BMW Colchester while I was having my car serviced was excellent, friendly and professional Staff, Comfortable waiting area, plenty of customers car parking. The service was really quick so did not have to Wait too long.
31 March 2025
satisfied
30 March 2025
Excellent service
30 March 2025
Very good on the day with friendly staff
29 March 2025
They were polite and provided a good service, but I am disappointed that I have to return back to the dealership due to there mistake with the service light.
29 March 2025
Quick easy no hassle
29 March 2025
Lots of helpful information and video from technician was amazing help
29 March 2025
Excellent
28 March 2025
No reason not to
28 March 2025
Excellent service. Friendly helpful and smiley.
27 March 2025
Did the recalls, did the checks, free bag and key ring - good service indeed
24 March 2025
Provided with a desk to allow me to work whilst waiting for service
24 March 2025
Treated as an individual with my best interest at heart
24 March 2025
Was everything I expect from a top brand
24 March 2025
Amy was great to deal with. She was clear, efficient and helpful - a faultless experience.
24 March 2025
Amy was very helpful and efficient
23 March 2025
The Group 1 Colchester are very supportive and welcoming and make you feel at ease all the time. They speak to you with respect also.
22 March 2025
Generally the service is good but should have had a car from enterprise which wasn't delivered, fortunately another customer had cancelled which meant there was a car available but could have potentially been a bigger issue.
22 March 2025
From front of house to technicians, I've always been impressed. Everyone at the dealership always make time to ensure you have what you need.
22 March 2025
Very good
22 March 2025
Excellent
22 March 2025
Everything was well done - easy to book my car in by phone and I was contacted promptly when my car was ready for collection. The courtesy car wash was a welcomed bonus - thank you.
22 March 2025
Although I had not so good experience in past, this time was all good.
20 March 2025
As above, however the actual service was faultless.
20 March 2025
Could not have been better
19 March 2025
Clear communication and happy with repair and return of vehicle.
19 March 2025
Clear communication and happy with repair and return of vehicle.
19 March 2025
My only issue was that my car was imo dirtier when I picked it up than it was when I left it. The wheels and tyres were excellent, but there was a lot of dirty water droplet marks suggesting it had not been dried properly.
18 March 2025
So helpful and efficient
18 March 2025
Just feel if the transmission requires a service, this should have been completed alongside the engine oil change. This now result in further disruption returning the vehicle.
18 March 2025
went extra mile. Cleaned car inside and out a bonus. Friendly people
18 March 2025
Quick, very efficient and helpful.
18 March 2025
Always confident in work
18 March 2025
Great service
17 March 2025
Mot completed in good time
17 March 2025
Quick and easy
17 March 2025
Good servoce
17 March 2025
I was offered a complementary wash which I excepted, the car was pretty clean anyway but ended up dirtier than when I took it in with all the windows & panels smeared looks like someone gave it a quick going over with a chamois in the sunlight ??
16 March 2025
Everything went like clockwork
16 March 2025
Everything was organised and easy to arrange work also done within the time frame given
16 March 2025
See above
16 March 2025
Very professional service. C lear explanation of the work scope, duration of service when checked in. Clear explanation of job been done, detail of car health check and recommendation when the job was done.
15 March 2025
All round good service
15 March 2025
All taken care of in a day. If a bit cheaper I would be a five stars
15 March 2025
Same answer as before - Everything went ok, but it's all very impersonal and communication could be better.
15 March 2025
Always kept informed about the work being carried out
13 March 2025
helpful and accommodating
12 March 2025
Repair was carried out quicker than advised as I was waiting
12 March 2025
Happy
12 March 2025
Done what the said in the given time
12 March 2025
Pretty good
11 March 2025
This branch shows us dedication to quality service and care they give us.
11 March 2025
Easy to arrange, clear communication and appreciate the little extras like the complimentary wash
10 March 2025
Having had BMW's all my life, I can see a big change to being a far more flexible and friendly company to deal with. Staff treating customers very well.
10 March 2025
Amy on the service day was very helpful and kept me well informed of the progress. The driver was really friendly and polite as well
10 March 2025
Very satisfied with the service and they even cleaned my dirty car inside and out
10 March 2025
Good communication from the reception team, the job was completed on time and the invoice was as expected.
10 March 2025
Friendly, efficient and helpfull service
10 March 2025
It would have been 5. I was also advised that an oil leak fix was needed and would cost c.£440. Had the advisor looked and seen I had x2 warranties that may have covered this without me remembering I had them & to ask, I would have awarded a 5 here.
10 March 2025
Good MOT experience.
09 March 2025
Everyone was very helpful
09 March 2025
Simply, overall experience and satisfaction.
09 March 2025
Process well planned and implemented from start to finish
09 March 2025
Liam and team are always a pleasure to deal with.
08 March 2025
Always excellent
08 March 2025
Completed all tasks, on time. Very hapoy
06 March 2025
Booked in on visit to showroom no problems
06 March 2025
Saturday service, helpful/friendly team greeting me, issue re noise I mentioned was fixed and Conor offered to deliver the car back to me for my convenience.
06 March 2025
always excellent
05 March 2025
Work carried out as promised
05 March 2025
I've been a customer here for years
05 March 2025
Car wash and hover could have been better Tires should be in stock
05 March 2025
Everything went well, very happy.
04 March 2025
Initial fault not resolved. Even though I had researched and advised service reception what it was likely to be, the service personel felt they knew better and did not investigate fully. Had to come back again, and guess what---
04 March 2025
Task completed on time and on budget
03 March 2025
Great attitude of staff. And Amy especially makes the experience very pleasant
03 March 2025
Usual high quality service from Liam and the team that I have come to expect over the 16 years I have been dealing with BMW
03 March 2025
Amy who booked my car in was thorough in Her explanation of work to be done and the pricing.
02 March 2025
They was very flexible when it came to me getting my car serviced
02 March 2025
Service and communication was generally OK. However, I was only told after I had left the car, that plannexrecall work would not be carried out
02 March 2025
Completed, when they said it would be
02 March 2025
As above
02 March 2025
Just very easy, turn up get a warm welcome, have nice coffee, wait. Short while, car service dome whilst i waited no complaints
02 March 2025
I don't like keybox dropoff as mentioned above & video of car inspection had inaudible parts of recording so it was pointless. Please see above section as not enough 'characters' allowed in this section to type out the full issues.
01 March 2025
Service works completed but electrical services from interior disabled,had to return to chelmsford to reanable bluetooth etc
01 March 2025
The on-site service representative was very helpful . She listened to, and understood my issues and then responded professionally.
28 February 2025
Dropped of car gotta text saying it was ready we no delays
28 February 2025
As above, wasted a lot of my time
27 February 2025
Service was very good
24 February 2025
Perfect service
24 February 2025
Prompt friendly and professional.
24 February 2025
Amy B at the service desk was very good and efficient at dealing with my MOT and health check for my BMW
24 February 2025
As above
24 February 2025
No hassle.
23 February 2025
See prvious answer
23 February 2025
Amy at service desk was keeping me well informed of the progress
23 February 2025
I was not informed of any costs prior to picking my car up, or any stage yet landed with a charge when I picked the car up.
22 February 2025
What needed to be done was done efficiently
22 February 2025
Very professional, kept me up to date with the service and any required parts.
22 February 2025
See above
19 February 2025
Dealt with my concern effectively & quickly
18 February 2025
Because of the help resolving a situation
18 February 2025
Excellent service as always
18 February 2025
The device itself was professional and the people were friendly but the system is not as customer friendly as when the previous owners ran the Colchester BMW Garrage. No lift home was offered, a duplicated check in process was frustrating (online ..
17 February 2025
Couldn't do enough to help me
17 February 2025
Amy was thorough , highly skilled and guide me all steps
17 February 2025
Explained everything.
17 February 2025
Service on day good just had to wait 3 weeks before I could bring car in
11 February 2025
Booked appointment, waited while work was completed within the time scale quoted, offered as much coffee and biscuits as I wanted, paid, job done!
11 February 2025
Really efficient, easy to deal with and great communication from Amy.
10 February 2025
Friendly and helpful.
10 February 2025
Again excellent
10 February 2025
Issue was eventually identified and rectified and Amy Braithwaite was BMW's saviour with regards to customer service.
09 February 2025
Very efficient and easy to book.
09 February 2025
Speedy and courteous serveice at Colchester.
09 February 2025
Liam is always helpful
09 February 2025
The customer service guy not very friendly got there at 0825 and he was just opening up. I parked up got out of car with my daughter and he said we not open yet but I could sit in. I got the feeling he did not won't to be there.
09 February 2025
From initial greeting when dropping off the vehicle to its collection later the same day, every thing was very friendly and professional.
08 February 2025
As above very satisfactory service.
08 February 2025
Excellent service and I was happy that my recent car service was reasonable cost wise. The lady who I was talking to was very helpful and helpful.
08 February 2025
The service reception staff kept me informed, answered my questions clearly and the car was serviced while I waited. The price was okay, given that my car is not new.
05 February 2025
Friendly & helpful, they don't make you feel silly when you ask questions
05 February 2025
Exceptionally helpful staff
04 February 2025
I was extremely satisfied with my service at Group 1 BMW Colchester. I was seen by Amy Sudgen who was very kind and helpful during my service here . Also would like to thank Conor who has previously dealt with me and has been exceptional .
04 February 2025
Very friendly
04 February 2025
very professional
04 February 2025
Headlight are a bit pricey but I get good customer service and I fill valued as a customer.
03 February 2025
I am not very happy about the complimentary vechile wash. It feels like a fake wash. Except this I am happy with everything else, especially the video thing.
02 February 2025
Everything was explained clearly to me.
01 February 2025
They fit me in quick and helped resolve the issue.
01 February 2025
Friendly and professional staff
01 February 2025
Service was done but they forgot to close the engine cover properly . While I was driving I was thinking what is the sound coming from front and when I check it it was not plug in properly . So I had to do it my self and bit oil on the cover not wipe
01 February 2025
Did as they said they would and all went very smoothly.
01 February 2025
I had a problem recently that was dealt with quickly.
31 January 2025
The vehicle check video is very helpful.
31 January 2025
All round service was excellent.
30 January 2025
Great service as usual
30 January 2025
Efficient and service reception very good
30 January 2025
Attitude excellent however they have still not found the problem with infotainment. Therefore not functioning 100%. This is very disappointing
29 January 2025
The service was good and staff friendly. The only gripe I had was that my phone had been disconnected by whatever they did during the recall. Hence when I drove away I could not use the phone- it took a while to work out how to re-link it to the car.
29 January 2025
Very quick, very reliable, very professional for an affordable price
28 January 2025
From the initial contact, where the technician remotely diagnosed the issue with my car, to the visit the very next day, the service was exceptional. I have never experienced anything like it before. I am very impressed
28 January 2025
Was unclear what was wrong
27 January 2025
Great service
27 January 2025
Smooth transition from start to finish
27 January 2025
Carried out exactly what I needed efficently.
26 January 2025
Conor is a star.
26 January 2025
Always receive great service with a friendly helpful dealership
25 January 2025
A part for the undertray was left Open and later that day my partner called to tell me it was scrapping along the floor. I had to go and sort it out myself. The mechanic had forgotten to do it up!!
25 January 2025
The service i recieved was very good the car was cleaned very well so im very happy
16 April 2025
Sales and support process has been very good. Super helpful in helping us select the right car, manufacturing process, delivery and handover.