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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
240 ratings and 145 comments received in the last 90 days.
19 August 2025
Jack was super helpful and nothing was too much trouble
16 August 2025
Neil was a brilliant sales advisor, friendly, helpful and not pushy at all. He went out of his way to ensure that the purchase and delivery of our car was smooth and problem free.
16 August 2025
Everyone at the dealership were polite, friendly and accommodating. It has been a great positive experience. I would like to especially thank to the sales executive Jack Goodyear and the Sales Manager. They have been great.
15 August 2025
Great communication at all stages from Group1 Colchester.
10 August 2025
Richard has been superb again! My second vehicle car!
05 August 2025
The reception staff are lovely, but the Salesman Richard went over and above, along with the Management, David & Darren
04 August 2025
I received excellent service from the salesperson. He kept in regular contact with me throughout the process and was most helpful at the handover stage.
03 August 2025
Brilliant service
01 August 2025
Excellent service, great communication.
26 July 2025
I have been coming here for a number of years now,and yes some of the staff have changed but the experience is always first class.Big thank you to both Jack Goodyear and Dylan Emerson for all their help,friendliness and professionalism.
23 July 2025
My sales advisor (SA) was knowledgeable about BMW products, and always very helpful and pleasant.
06 July 2025
Neil Laney provided excellent information and sales advice throughout the purchase (available even during his holiday to complete the transaction and organise delivery)
04 July 2025
Pete was extremely attentive, despite this being a remote sale
04 July 2025
Good sales staff being Jack and Dylan .
03 July 2025
The Sales centre in Colchester went beyond my expectations to deliver.
23 June 2025
Nothing was too much bother and all questions answered.
18 June 2025
Larry listened to what we wanted and made it possible
18 June 2025
Fast quick, eager to please, best car dealership service Ive had in a long time
08 June 2025
Your Salesman Peter Smith, could not have been more helpful and made the whole process simple to understand and a pleasure to deal with.
04 June 2025
helpful and easy throughout the purchase with a great handover.
04 June 2025
Just a great experience
03 June 2025
The service was good. There was a few small cleaning problems on pick up which were sorted straight away by the salesman.
19 August 2025
Excellent and quick service
19 August 2025
The whole experience was satisfying as I expected
19 August 2025
Great service
19 August 2025
Excellent info following service, again it's the cost. Phone call following my online booking to give me a price for my electric car service. I was genuinely shocked - it was reduced within a few minutes!?? Why not this price first time?
19 August 2025
As above
18 August 2025
Super customer service and after care
18 August 2025
All staff from reception to the coordinator were helpful and friendly.
16 August 2025
My car has never driven better, the front of shop customer care/service was excellent. Kept up to date with the progress.
16 August 2025
Very good
14 August 2025
They remind me when is time to service the car or bring it in for MOT. They are very useful without being intrusive. The customer service is excellent.
14 August 2025
Your service rep was very polite and helpful- very conscious of outstanding customer service - which was delivered by this individual I remain of the view that garages who sell cars should not be allowed to service them - there is a conflict
14 August 2025
I had a recall for my old BMW X5 , I don't normally service my car at the BMW
14 August 2025
I have taken both of my vehicles to Group 1 Colchester in recent months. I have my BMWs serviced at BMW centres since 2018. Both times, I did not receive a vehicle health check video. My 1 series had multiple advisories and I was not made aware.
13 August 2025
Over £600 for a car service is ridiculous. I understand BMW is a premium manufacturer but you should stop being greedy and start to consider your customers.
13 August 2025
Amy offer me service plan and explaind me everything. As a result I agreed to buy service plan. Was completely happy.
13 August 2025
Amy & all at dealership gave me great service
13 August 2025
The level of service I received was great
13 August 2025
The quality of the staff
13 August 2025
Looked after by Connor m o t and vehicle check done .complementary car wash which was nice
11 August 2025
Very
03 August 2025
Got the job done
29 July 2025
Just awful too, I have had to chase multiple times for updates. Staff are never available, when they are they don't have a clue about the car or the issues.
29 July 2025
The service was very professional and customer orientated.
28 July 2025
Knowledgeable staff and great service
28 July 2025
Just made the whole process simple. Good communication as well.
26 July 2025
No problems
26 July 2025
Becasue the work was done well and completed in the time advised. Amy Waters was my contact. Very professional and helpful through-out my repair and is a very good customer service person. It was a pleasure to deal her.
25 July 2025
As mentioned above
24 July 2025
Fantastic service. And i couldn't fault the team and Amy that dealt with me the whole time. The team were quick to react on sorting me me break disks from Chelmsford. However since I've had bothe disc and pads replaced. My vehical consistently squeek
24 July 2025
All went well
24 July 2025
Polite & friendly reception. Amy discussed the work on my car, very helpful & answered questions. Coffee whilst I waited a plus. Clear explanation of outcome from Amy when completed. Video from the mechanic assessing underside is great, good to see.
23 July 2025
Staff were polite and professional.
23 July 2025
As above
22 July 2025
Excellent service
21 July 2025
Helen was very professional and helpful. Organised a courtesy car at very short notice
21 July 2025
I can't fault how I was looked after on my last visit
20 July 2025
Always friendly and efficient
20 July 2025
The experience was great. I have nothing but praise for Group 1.
19 July 2025
Basically it was proper customer service from Amy, please thank her, as I was made to feel it was no trouble at all to fit me in for my mot.
19 July 2025
I was very satisfied. However we can always strive to improve.
19 July 2025
Your answering service is awful Press this press that but Then no one will answers Then your talking to some one in another part of the country Absolutely terrible
17 July 2025
On the whole it was a trouble free experience.
16 July 2025
Sorted my appointment.
16 July 2025
Would not let me book months in advance
15 July 2025
Really helpful and grateful
13 July 2025
As above
13 July 2025
Fine
13 July 2025
See above
13 July 2025
I was looked after by Helen, who was lovely.
13 July 2025
The service Lady who booked us in was very professional and has exceptional communication with us the customer. Thank You Amy.
12 July 2025
My car is driving much better.
11 July 2025
speaks for itself never a problem
11 July 2025
As mentioned before booking was easy and Amey the service advisor advisor was very pleasant and efficient. Also the work on the car was all up to a great standard.
10 July 2025
As above
09 July 2025
Faultless service.
09 July 2025
Washer bottle clean, £240 is way to expensive.
09 July 2025
Please see above, good facilities to carry on with my work while the vehicle was being repaired.
08 July 2025
First time I have used Colchester branch and they did a good job replacing my tyre and good communication throughout the day. Also did a vehicle inspection and sent me the video which was great. Another nice touch was washing my car so I was happy.
08 July 2025
See above
08 July 2025
Everyone is friendly and knowledgeable
08 July 2025
Staff are very efficient and have great communication.
08 July 2025
The lady I dealt with at the service department was very efficient and made the whole process run smoothly and kept me well informed.
07 July 2025
No surprises, good communication by friendly helpful staff.
07 July 2025
In the near future I believe In giving the trust without,cannot be done !
07 July 2025
Amy B was very helpful as always and resolved my issue the same day. Great service as usual!
06 July 2025
As above, prompt, courteous service and help with setting up your app on my mobile.
06 July 2025
Smooth experience.
05 July 2025
It was a mot.
05 July 2025
The staff are always polite. Always welcoming. And they washed my car afterwards ??
04 July 2025
I was informed about every decision and I was supported every step of the process
04 July 2025
Because of the young lady
04 July 2025
Because good service
04 July 2025
The job was completed quickly.
04 July 2025
Service Advisor was very helpful
03 July 2025
Punctual , nice staff, nice waiting area
01 July 2025
Very intensive, which discovered a few issues with my older bmw
30 June 2025
Excellent
28 June 2025
Everything explained well
27 June 2025
MOT carried out efficiently and on time
27 June 2025
Servicing carried out almost within the estimated time frame so no unexpected delays
26 June 2025
Excellent
25 June 2025
All works carried out promptly and once again kept informed.
25 June 2025
The job was completed most satisfactory.
24 June 2025
For the call back work that was carried out
23 June 2025
seamless process
23 June 2025
Staff were very helpful and friendly
22 June 2025
I enjoyed good telephone manners. Staff were vey helpful.
22 June 2025
I am happy and have confidence it is a job well done.
22 June 2025
All work explained
21 June 2025
Fast efficient service and very convenient being open half day on Saturdays.
20 June 2025
Technician spent time understanding issue and testing car before booking in
19 June 2025
End to end met the high standards I'm used to (and expect) from BMw
19 June 2025
Very good
19 June 2025
Service on the car I cannot fault just the face to face communication on that visit was poor
19 June 2025
Very professional
17 June 2025
Service received from start to finish was faultless
17 June 2025
Everyone very friendly and efficient.
16 June 2025
All the staff that I had dealings with, were extremely polite and pleasant and a credit to the company.
16 June 2025
It was recall work so you didn't charge me
15 June 2025
Manager made every effort to ensure my car was available to pick up after hrs
15 June 2025
Conor and the team done a great job.
14 June 2025
Excellent, polite and helpful assistant at the service desk
14 June 2025
Very good
14 June 2025
As above
13 June 2025
Because Group 1 Colchester persevered to find resolution.
09 June 2025
everything was ok
08 June 2025
Alerted me to MOT failure in time for it to be corrected on the day
06 June 2025
Very informative
04 June 2025
Polite and friendly staff
03 June 2025
My fault was misdiagnosed as a stone chipped parking sensor and given a £400+ quote for replacement, not covered by warranty. Took car to alternative garage, diagnosed as something covered by warranty - and then had to argue with Group 1 about it.
03 June 2025
The work carried out within timescale and explained clearly what needed to be done.
02 June 2025
Appointment for service on time. Waiting time ok Car cleaned
02 June 2025
job was completed as required
02 June 2025
Again great customer service
02 June 2025
as per above
31 May 2025
The service I received was second to none. Helen was on hand to take the car from me and and agree updates which I received. Amy handed the car back even though I was late as detailed below. Absolutely exceptional service.
31 May 2025
First class service Additional work was identified during the service which I was pleased to accept, however a work commitment meant I required a car. Aimee said, no problem I've sorted a loan car for you. This seamless service is perfect
30 May 2025
All good
29 May 2025
Work carried out very quickly and efficiently with a video of the work needed to be done
29 May 2025
Mot service all done on time.
29 May 2025
Good service, helpful staff.
29 May 2025
No issues and got our car sorted.
21 August 2025
Professional and helpful sales staff