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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
242 ratings and 153 comments received in the last 90 days.
07 September 2025
Purchase and delivery was dealt with by Neil who was personable and professional throughout keeping me regularly updated on delivery status. His handover was very thorough and professional.
03 September 2025
Love the new car really appreciated Neil's help in selecting the right one for me.
21 August 2025
Professional and helpful sales staff
19 August 2025
Jack was super helpful and nothing was too much trouble
16 August 2025
Neil was a brilliant sales advisor, friendly, helpful and not pushy at all. He went out of his way to ensure that the purchase and delivery of our car was smooth and problem free.
16 August 2025
Everyone at the dealership were polite, friendly and accommodating. It has been a great positive experience. I would like to especially thank to the sales executive Jack Goodyear and the Sales Manager. They have been great.
15 August 2025
Great communication at all stages from Group1 Colchester.
10 August 2025
Richard has been superb again! My second vehicle car!
05 August 2025
The reception staff are lovely, but the Salesman Richard went over and above, along with the Management, David & Darren
04 August 2025
I received excellent service from the salesperson. He kept in regular contact with me throughout the process and was most helpful at the handover stage.
03 August 2025
Brilliant service
01 August 2025
Excellent service, great communication.
26 July 2025
I have been coming here for a number of years now,and yes some of the staff have changed but the experience is always first class.Big thank you to both Jack Goodyear and Dylan Emerson for all their help,friendliness and professionalism.
23 July 2025
My sales advisor (SA) was knowledgeable about BMW products, and always very helpful and pleasant.
06 July 2025
Neil Laney provided excellent information and sales advice throughout the purchase (available even during his holiday to complete the transaction and organise delivery)
04 July 2025
Good sales staff being Jack and Dylan .
04 July 2025
Pete was extremely attentive, despite this being a remote sale
03 July 2025
The Sales centre in Colchester went beyond my expectations to deliver.
23 June 2025
Nothing was too much bother and all questions answered.
18 June 2025
Fast quick, eager to please, best car dealership service Ive had in a long time
18 June 2025
Larry listened to what we wanted and made it possible
09 September 2025
all work was done as agreed in a timely way.
08 September 2025
The Customer service is professional and helpful. Amy is very helpful
08 September 2025
I was very impressed with the service I received. My service advisor (I believe her name was Amy - please kindly check with your records) was exceptionally kind, attentive, and professional throughout. She handled everything efficiently and made the
08 September 2025
The same comment as previously stated.
07 September 2025
Neil, my sales executive, explained my options clearly when I initially inquired. He kept us updated regularly while we were waiting for delivery. On the day of collection his handover was very thorough and professional.
06 September 2025
I have no reason not to praise everyone involved in the service last Monday / Tuesday
04 September 2025
It was only a computer check
03 September 2025
Couldn't fault any aspect of the service received
03 September 2025
As above
03 September 2025
Good communication and very easy buying process
03 September 2025
I was completely satisfied with the service itself but a very small fault which I'd mentioned on booking was overlooked at service.
02 September 2025
No complaints
02 September 2025
Always had best treatment
02 September 2025
I was dealt with by Amy Braithwaite she was very professional and a credit to Group 1 Colchester
01 September 2025
They always go above and beyond to make sure everything is ok
01 September 2025
Very friendly
31 August 2025
Effort to detail on looking after my car during its mot and the video is a great idea.
30 August 2025
No additional comment
30 August 2025
Really not happy with my experience And I have a airbag fault to sort out Caused by the work carried out
30 August 2025
The coffee was outstanding and same as above
28 August 2025
Very friendly and professional staff
28 August 2025
I was given a very prompt and nice welcome to then have been dealt with a lovely lady who answered my questions above and beyond with also letting me know all of the following steps of my service!
28 August 2025
Amy was very helpful & knowledgable and helped me pair my new phone.
27 August 2025
Very good service
27 August 2025
No airbag fault, before replacement Now air bag fault
27 August 2025
Very smooth, kept informed
27 August 2025
Good experience.
26 August 2025
I was very satisfied with my service experience. The team was professional, thorough, and explained everything clearly. Amy provided excellent support, ensuring my situation was resolved quickly and efficiently.
25 August 2025
very good customer service
25 August 2025
Helen kept us up to date with the progress of the repair.
24 August 2025
Very thorough
23 August 2025
Dealt with my issue and were very easy to deal with
22 August 2025
1.asked for a non electric car when booking, it wasn't available 2.tech only had 20 minutes with car,despite dropping car off at 0815 3.called 4 times to ask to speak with the tech/service manager neither available
22 August 2025
Rapid and efficient service and excellent customer interface
19 August 2025
Excellent and quick service
19 August 2025
Excellent info following service, again it's the cost. Phone call following my online booking to give me a price for my electric car service. I was genuinely shocked - it was reduced within a few minutes!?? Why not this price first time?
19 August 2025
Great service
19 August 2025
As above
19 August 2025
The whole experience was satisfying as I expected
18 August 2025
Super customer service and after care
18 August 2025
All staff from reception to the coordinator were helpful and friendly.
16 August 2025
Very good
16 August 2025
My car has never driven better, the front of shop customer care/service was excellent. Kept up to date with the progress.
14 August 2025
I had a recall for my old BMW X5 , I don't normally service my car at the BMW
14 August 2025
They remind me when is time to service the car or bring it in for MOT. They are very useful without being intrusive. The customer service is excellent.
14 August 2025
Your service rep was very polite and helpful- very conscious of outstanding customer service - which was delivered by this individual I remain of the view that garages who sell cars should not be allowed to service them - there is a conflict
14 August 2025
I have taken both of my vehicles to Group 1 Colchester in recent months. I have my BMWs serviced at BMW centres since 2018. Both times, I did not receive a vehicle health check video. My 1 series had multiple advisories and I was not made aware.
13 August 2025
Looked after by Connor m o t and vehicle check done .complementary car wash which was nice
13 August 2025
Amy & all at dealership gave me great service
13 August 2025
Amy offer me service plan and explaind me everything. As a result I agreed to buy service plan. Was completely happy.
13 August 2025
Over £600 for a car service is ridiculous. I understand BMW is a premium manufacturer but you should stop being greedy and start to consider your customers.
13 August 2025
The quality of the staff
13 August 2025
The level of service I received was great
11 August 2025
Very
03 August 2025
Got the job done
29 July 2025
The service was very professional and customer orientated.
29 July 2025
Just awful too, I have had to chase multiple times for updates. Staff are never available, when they are they don't have a clue about the car or the issues.
28 July 2025
Knowledgeable staff and great service
28 July 2025
Just made the whole process simple. Good communication as well.
26 July 2025
No problems
26 July 2025
Becasue the work was done well and completed in the time advised. Amy Waters was my contact. Very professional and helpful through-out my repair and is a very good customer service person. It was a pleasure to deal her.
25 July 2025
As mentioned above
24 July 2025
Fantastic service. And i couldn't fault the team and Amy that dealt with me the whole time. The team were quick to react on sorting me me break disks from Chelmsford. However since I've had bothe disc and pads replaced. My vehical consistently squeek
24 July 2025
All went well
24 July 2025
Polite & friendly reception. Amy discussed the work on my car, very helpful & answered questions. Coffee whilst I waited a plus. Clear explanation of outcome from Amy when completed. Video from the mechanic assessing underside is great, good to see.
23 July 2025
Staff were polite and professional.
23 July 2025
As above
22 July 2025
Excellent service
21 July 2025
Helen was very professional and helpful. Organised a courtesy car at very short notice
21 July 2025
I can't fault how I was looked after on my last visit
20 July 2025
The experience was great. I have nothing but praise for Group 1.
20 July 2025
Always friendly and efficient
19 July 2025
I was very satisfied. However we can always strive to improve.
19 July 2025
Your answering service is awful Press this press that but Then no one will answers Then your talking to some one in another part of the country Absolutely terrible
19 July 2025
Basically it was proper customer service from Amy, please thank her, as I was made to feel it was no trouble at all to fit me in for my mot.
17 July 2025
On the whole it was a trouble free experience.
16 July 2025
Sorted my appointment.
16 July 2025
Would not let me book months in advance
15 July 2025
Really helpful and grateful
13 July 2025
Fine
13 July 2025
As above
13 July 2025
I was looked after by Helen, who was lovely.
13 July 2025
The service Lady who booked us in was very professional and has exceptional communication with us the customer. Thank You Amy.
13 July 2025
See above
12 July 2025
My car is driving much better.
11 July 2025
As mentioned before booking was easy and Amey the service advisor advisor was very pleasant and efficient. Also the work on the car was all up to a great standard.
11 July 2025
speaks for itself never a problem
10 July 2025
As above
09 July 2025
Washer bottle clean, £240 is way to expensive.
09 July 2025
Faultless service.
09 July 2025
Please see above, good facilities to carry on with my work while the vehicle was being repaired.
08 July 2025
Staff are very efficient and have great communication.
08 July 2025
The lady I dealt with at the service department was very efficient and made the whole process run smoothly and kept me well informed.
08 July 2025
Everyone is friendly and knowledgeable
08 July 2025
See above
08 July 2025
First time I have used Colchester branch and they did a good job replacing my tyre and good communication throughout the day. Also did a vehicle inspection and sent me the video which was great. Another nice touch was washing my car so I was happy.
07 July 2025
Amy B was very helpful as always and resolved my issue the same day. Great service as usual!
07 July 2025
No surprises, good communication by friendly helpful staff.
07 July 2025
In the near future I believe In giving the trust without,cannot be done !
06 July 2025
Smooth experience.
06 July 2025
As above, prompt, courteous service and help with setting up your app on my mobile.
05 July 2025
The staff are always polite. Always welcoming. And they washed my car afterwards ??
05 July 2025
It was a mot.
04 July 2025
I was informed about every decision and I was supported every step of the process
04 July 2025
Service Advisor was very helpful
04 July 2025
Because good service
04 July 2025
Because of the young lady
04 July 2025
The job was completed quickly.
03 July 2025
Punctual , nice staff, nice waiting area
01 July 2025
Very intensive, which discovered a few issues with my older bmw
30 June 2025
Excellent
28 June 2025
Everything explained well
27 June 2025
Servicing carried out almost within the estimated time frame so no unexpected delays
27 June 2025
MOT carried out efficiently and on time
26 June 2025
Excellent
25 June 2025
The job was completed most satisfactory.
25 June 2025
All works carried out promptly and once again kept informed.
24 June 2025
For the call back work that was carried out
23 June 2025
Staff were very helpful and friendly
23 June 2025
seamless process
22 June 2025
All work explained
22 June 2025
I am happy and have confidence it is a job well done.
22 June 2025
I enjoyed good telephone manners. Staff were vey helpful.
21 June 2025
Fast efficient service and very convenient being open half day on Saturdays.
20 June 2025
Technician spent time understanding issue and testing car before booking in
19 June 2025
Service on the car I cannot fault just the face to face communication on that visit was poor
19 June 2025
Very good
19 June 2025
End to end met the high standards I'm used to (and expect) from BMw
19 June 2025
Very professional
17 June 2025
Everyone very friendly and efficient.
17 June 2025
Service received from start to finish was faultless
09 September 2025
Really smooth handover and the supporting technology (electronic paperwork) was super slick